Compassion Navigator
About The Position
Are you committed to making a real difference by offering stability, empathy, and structure to women navigating extreme life challenges? As a Compassion Navigator at Norma Herr Women's Center, you will support adult women experiencing homelessness, trauma, crisis, and instability. This role is deeply meaningful and demanding. It requires emotional stamina, consistency, and dependable attendance to maintain safety and trust within the shelter. This is not flexible, on-call, or intermittent work. Residents rely on predictable, on-time staff for safety, emotional regulation, and continuity of care. YWCA of Greater Cleveland works daily to address barriers to safe, affordable housing while providing trauma-informed, compassionate care. Since assuming operations in 2018, Norma Herr Women's Center has remained Cleveland's only low-barrier emergency shelter for adult women ages 18-80. We serve 200+ guests every night, 365 days a year, providing shelter, meals, and stabilization during some of the most difficult moments of their lives. A position where attendance is a safety issue , not a preference. An actively engaged in person role working with women experiencing trauma, grief, relapse, conflict, and crisis-sometimes all in the same shift. A role where you may leave your shift emotionally tired even if nothing "went wrong". Meaningful work that requires showing up consistently, even on hard days.
Requirements
- Ability to show up consistently and on time
- Proficiency in de-escalation and crisis response
- Emotional regulation and boundary-setting skills
- Strong communication and problem-solving abilities
- Comfort using computer and communication systems
- Ability to work independently and as part of a team
Nice To Haves
- Prior experience in social services or shelter settings is a plus, but reliability is essential
Responsibilities
- Provide direct support to shelter guests, including check-ins and basic needs assistance
- Complete intake packets, incident reports, shift reports, and required documentation
- Offer emotional support and crisis intervention, connecting guests to appropriate services
- Practice trauma-informed care and de-escalation techniques
- Support daily shelter operations including meals, laundry, donations, and maintaining a safe, clean environment
Benefits
- Medical, Dental, Vision, Life Insurance
- 401(k) and additional benefits
- Paid training and professional development
- Meaningful work experience in social services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
