Compassion Navigator (Full-Time)

YWCA Greater Cleveland•Cleveland, OH

132d•Onsite

About The Position

Are you committed to making a real difference by offering stability, empathy, and understanding to people navigating extreme life challenges? As a Compassion Navigator at Norma Herr Women's Center, you'll have the opportunity to directly support and empower someone facing crisis situations. Your role will be crucial in providing a safe and supportive environment where people can feel heard, understood, and respected. You can embark on a rewarding career while earning a competitive wage, plus several perks and benefits such as Medical, Dental, Vision, Life Insurance, 401(k) and more. Join us in creating a community of support and healing as you gain life changing experience in social services. Who We Are YWCA of Greater Cleveland recognizes the challenges to safe affordable housing and every day our staff work to navigate these barriers. Our team provides compassionate, trauma-informed care while ensuring a safe and welcoming environment for all guests. After taking over the site operations in 2018, Norma Herr still remains Cleveland’s only low-barrier emergency shelter for adult women aged 18-80, serving over 200 or more guests each night providing each person with access to safe shelter and up to 3 meals a day, 365 days a year. YOUR Impact As A Compassion Navigator The Compassion Navigator plays a vital role in providing direct support to shelter guests, maintaining a safe and inclusive space, and assisting with daily shelter operations. This full-time position requires strong communication skills, problem-solving abilities, and a commitment to serving individuals experiencing crisis without judgement.

Requirements

Proficiency in de-escalation techniques.
Ability to manage computer and communication systems.
Strong problem-solving skills in crisis situations.
Ability to work well both independently and as part of a team.
This is an on-site position requiring individuals to work 2nd shift 3pm - 11pm as scheduled.
Prior experience in social services, crisis intervention, or shelter settings is required.

Responsibilities

Provide direct support to shelter guests, including check-ins and basic needs assistance.
Complete intake packets, incident reports, shift reports, and other documentation as required.
Offer emotional support and crisis intervention, connecting guests to appropriate services.
Participate in basic shelter training, including trauma-informed care principles.
Assist in daily shelter operations, including meal distribution, laundry, donations, and maintaining cleanliness.