Community & Workforce Coordinator - Community Assistance Division

Pima County • Tucson, AZ

21h

About The Position

The Community & Workforce Coordinator oversees daily operations of the Homelessness Prevention Hub, which includes managing staff who respond to calls related to homelessness prevention, emergency assistance, EELS (Emergency Eviction Legal Services), and workforce-related support. This position ensures high-quality service delivery by supervising front-line Specialists, handling escalation calls, managing schedules and phone queue coverage, monitoring workflow, and providing performance coaching and training. The coordinator serves as a key resource for staff regarding program policies, funding availability, documentation requirements, and appointment scheduling. This role supports the Division Manager in implementing program improvements, maintaining consistent service standards, and ensuring equitable, compassionate, and efficient assistance to community members experiencing housing instability or financial hardship.

Requirements

• Bachelor’s degree from an accredited college or university with a major in public or business administration or a field closely related to the program area, AND one year of experience working in health, human services, or a similar field, as determined by the Appointing Authority at the time of recruitment. (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR: One year of experience with Pima County as a Community & Workforce Specialist I or II or similar Pima County position, as determined by the department head at the time of recruitment.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.

Nice To Haves

• Minimum two (2) years experience managing high-volume hotlines or service hubs, including schedule coordination and coverage planning.
• Experience handling escalations, resolving conflicts, and supporting staff through challenging client interactions.
• Experience with/knowledge of homelessness prevention programs, emergency assistance, tenant support, workforce development, and community resources.
• Minimum two (2) years experience interpreting and disseminating program policies, funding requirements, and eligibility criteria to staff clearly.
• Minimum two (2) years experience managing schedules, appointment availability, and changes to funding or program capacity.
• Experience working collaboratively in a fast‑paced team environment and adapting to evolving program needs.
• Minimum two (2) years experience supervising, leading, or coordinating staff in social services, housing programs, call centers, or community-based programs.

Responsibilities

• Coordinates and participates in the activities of a specialized Community & Workforce Development program
• Conducts program activities with a focus on providing urgent and compassionate services to individuals in need, in collaboration with other County departments and community partners
• Contributes to the development of program goals and objectives, and ensures these goals and objectives are met
• Provides support and participates in daily activities essential to achieving program objectives
• Researches, analyzes, and reports on program activities
• May coordinate and/or supervise daily staff activities
• May perform necessary managerial functions in the absence of management
• Works to keep programs on schedule, within budget, and functioning smoothly
• May write and submit grant applications, prepare solicitations related to program activities, and review proposals.

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees