Community Supported Living Support Specialist I

GT Independence Careers•Green Bay, WI

1d•Remote

About The Position

Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026! The CSL Support Specialist plays a vital role in supporting the Community Living Supported Living team by ensuring accurate data management for clients and staff, tracking authorizations, organizing documentation, and facilitating program communication. This position is essential to maintaining compliance with service delivery standards and upholding GT Independence’s commitment to quality assurance and uninterrupted care.

Requirements

High School diploma or GED equivalent
At least one year of experience in administrative or client service roles
Proficiency in Microsoft Office and web-based systems
Strong organizational and communication skills
Ability to work collaboratively in a team environment
Excellent written and verbal communication skills

Responsibilities

Client and Staff Profile Management Maintain and update client and staff profiles in DataTrac and related systems to ensure accurate data and service delivery. Review and track expiration dates for car insurance and CPR certifications to maintain compliance.
Authorization Maintenance Manage and update Lakeland and Inclusa authorizations to ensure uninterrupted service delivery. Monitor expiration timelines, assist with billing denial reviews, and implement proactive strategies to minimize authorization-related issues.
Document Management in M-Files Upload and organize client documents in M-Files to improve compliance and streamline file management. Transition document storage from Teams to M-Files for better efficiency and audit readiness.
Program Communication Support CSL staff communication through Genesys Cloud to ensure timely responses to clients and external stakeholders. Align communication practices with GT Independence’s quality assurance standards.
Other Duties As Assigned Work with the manager to identify strategies for reducing errors Maintain confidentiality of records relating to clients and employees Collaborate with other staff members to optimize delivery of services Identify opportunities to improve our processes Uphold company values and mission Complete other duties as assigned