Community Support Team Supervisor

Pillars Community Health • Berwyn, IL

4d • $62,000 - $75,000

About The Position

The Community Support Team (CST) Supervisor serves as the senior clinician and Team Lead of a high-intensity interdisciplinary behavioral health team. CST represents the most intensive level of community-based care offered by the organization, serving individuals with complex, high risk, and high-need behavioral health conditions. The CST Supervisor is responsible for the day-to-day clinical and administrative operations of the team, providing direct supervision, facilitating coordinated care, and ensuring the delivery of high-quality, person-centered services. Promotes an integrated, whole-person approach to care that addresses clients' behavioral health, physical health, and safety needs. Services are grounded in evidence-based practices and culturally responsive frameworks, with an emphasis on recovery, harm reduction, and trauma-informed care. Provides direct clinical services and plays a key role in staff development, program compliance, and organizational collaboration.

Requirements

• Masters' Degree in counseling, psychology, clinical social work or related field required.
• At least 2 years of experience in the mental health field.
• LCPC/LCSW/LMFT required. Licensure eligibility will be considered if licensure can be obtained within 3-6 months of starting in the position.
• Strong supervisory, planning, and organizational skills.
• Excellent communication and interpersonal skills.
• Experienced with utilizing systems thinking approaches and demonstrates capabilities of analyzing and solving problems.
• Demonstrates resilience and a growth mindset. Is proactive and adapts with ease to new requirements, the needs of the program, the clients served, and the organization.
• Works effectively with teams and individuals, demonstrating the ability to build relationships and achieve common goals.
• Demonstrated knowledge of implementing evidence-based practices.
• Committed to the mission and vision of the organization.
• Must maintain a safe driving record and have current valid Illinois Driver's License.
• Personal vehicle needed.
• CST staff will transport clients and their belongings in his/her personal vehicle.

Nice To Haves

• Experience on a Community Support Team (CST) or Assertive Community Treatment (ACT) Team is strongly preferred.
• Experience providing clinical and administrative supervision required, with experience directing the course of treatment.

Responsibilities

• Team Supervision & Leadership
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning, and directing work; evaluating performance; providing coaching and development (inclusive of providing clinical support, clinical and administrative supervision for direct service work) to enhance professional development and ensure quality services; addressing concerns and resolving problems; and completing administrative documentation as required by the position. Assumes responsibility for the work done by all inter-disciplinary team members.
• Cultivate a positive, collaborative team culture
• Lead daily team huddles and weekly team meetings to facilitate communication and ensure coordinated care.
• Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality.
• Monitor staff compliance with required training and administrative policies.
• Client Care & Clinical Services
• Provide direct services each week, including mental health rehabilitative services, therapy (individual, group, and/or family), and crisis intervention as needed.
• Conduct person-centered assessments and develop individualized treatment plans in collaboration with clients, families, and team members.
• Diagnose and treat behavioral health conditions using evidence-based practices such as Wellness Recovery Action Plan (WRAP), Illness Management and Recovery (IMR), and Motivational Interviewing (MI).
• Identify and respond to changes in client needs, including decompensation or risk of hospitalization, and adjust levels of care accordingly.
• Coordinate care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations.
• Deliver services in the home, community settings, in-office, and virtually, as appropriate.
• Respond to client and family needs outside of scheduled sessions, including during crises.
• Program Operations & Compliance
• Monitor team caseloads and ensure appropriate staff-to-client ratios.
• Assist with scheduling to ensure client needs are met daily.
• Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
• Complete and review clinical documentation (i.e., IM+CANS, progress notes) to ensure accuracy, quality, and timeliness.
• Organizational Collaboration
• Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and programmatic needs.
• Participate in cross-team initiatives and care coordination with other internal services.
• Attend required organizational meetings, in-services, training sessions, and consultation groups.
• Provides mission-focused care, supervision, and leadership towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, respect, and service excellence, in all work operations.

Benefits

• Medical, dental, vision, short/long term disability, life, accident, critical illness, hospital indemnity, FSA, Employee Assistance Program, 401(k) retirement plan, paid time off for vacation, sick, personal time, holidays, & wellness day.
• Professional development membership to Relias Essential Learning.
• Reimbursement for position related clinical license and certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees