Community Support Supervisor (2396)

ncgCARE•Newnan, GA

14h

About The Position

Bring Your Passion. Be an integral part of our team-orientated environment! At Grace Harbour, an ncgCARE partner, we are dedicated to providing compassionate, evidence-based mental health services that support youth and families in navigating life’s challenges. Our mission is to empower families with the tools they need to improve their well-being and strengthen family dynamics. We are seeking a highly motivated and compassionate Community Support Supervisor to join our team and make a meaningful impact on the lives of those we serve. If you are inspired to make a difference, this is the perfect opportunity for you! Under the general direction of the Director of Operations, the Community Support Supervisor is responsible for oversight of outpatient and community based services for Grace Harbour. This leadership role is accountable for overall staff experience, clinical quality, and customer satisfaction within the department. Location: Newnan, GA Compensation: $57,917 - $62,368 Final compensation is determined by factors such as education, licensure level, experience and other qualifications

Requirements

At least three (3) years providing community-based behavioral health services, with at least one (1) year of supervisory or leadership experience.

Nice To Haves

Bachelor’s degree

Responsibilities

Ensure that all Community Support services are provided according to Medicaid and payer service definitions, medical necessity criteria, and agency policy.
Provide regular clinical and administrative supervision to Community Support staff, including review of documentation, treatment plans, and progress toward goals.
Oversee caseload assignment, service intensity, and contact frequency to ensure compliance with minimum service requirements and clinical need.
Support staff in using evidence-based and recovery-oriented interventions such as motivational interviewing, CBT-based skills training, and strengths-based care coordination.
Monitor timeliness and accuracy of service documentation to ensure compliance with utilization, billing, and quality standards.
Review and approve clinical records to ensure adherence to regulatory requirements (e.g., Medicaid).
Provide necessary and appropriate services in the absence and/or support of assigned staff
Facilitate coordination of care between Community Support, therapy, psychiatry, crisis, and external providers.
Participate in program audits, quality assurance initiatives, and corrective action planning as needed.
Conduct staff training, coaching, and performance evaluations to support professional growth and service and model fidelity.
Track service delivery metrics and client outcomes; use data to identify trends and implement improvement strategies.
Engage with referral sources, managed care organizations, and community partners to maintain effective service collaboration.
Maintain professional and ethical standards consistent with Grace Harbour and ncgCARE policies and applicable laws.
May perform other duties as assigned.

Benefits

Consumer-driven health plan coverage provided by Anthem
Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
Health Savings Account (HSA) or Flex Spending Account (FSA)
Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
Generous paid time off
401k or Roth IRA Retirement Programs administered by Empower
Financial planning and education services at no cost to you
Educational Assistance (your position, date of hire and years of service determine your eligibility)