Community Support Specialist

TX-HHSC-DSHS-DFPS•Sweetwater, TX

2d•Hybrid

About The Position

The Community Partner Program (CPP) establishes partnerships with community and faith-based organizations that promote self-service and self-sufficiency by helping individuals apply for and manage their Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families), and SNAP (Supplemental Nutrition Assistance Program) benefits through YourTexasBenefits.com and the Your Texas Benefits mobile app. The Community Support Specialist (CSS) works under general supervision, with moderate latitude for the use of initiative and independent judgment. The CSS reports to the Regional Program Supervisor and collaborates with internal and external stakeholders to expand awareness of CPP programs and provide expertise in various HHSC benefits programs such as Medicaid, Children's Health Insurance Program (CHIP), and the Supplemental Nutrition Assistance Program (SNAP). The CSS work involves providing consultative services and sharing best practices and resources with Community Partners. Responsibilities include partner recruitment, coordination of stakeholder engagement, participation in program development, planning, implementation, analysis and evaluation activities, and delivery of informational presentations. The CSS will work both independently and as a member of a team with offices in multiple locations across the state. Community engagement and partner support may often require work outside of regular hours. The CSS will travel the assigned region and occasional travel may be required to other work locations. Performs other duties as assigned or required to maintain efficient department operations and attends work on a regular and predictable schedule in accordance with agency leave policy, and willing to utilize personal vehicle to travel at 65% of the time. This role is not just a job; it is an opportunity to make a significant impact in the lives of many, fostering a healthier and more supported community across Texas. If you are passionate about driving change and eager to contribute to a team that goes above and beyond to serve, we want to hear from you.

Requirements

Knowledge of HIPAA and other privacy laws and policies.
Knowledge of HHSC Community Partner Program
Knowledge of SNAP, TANF, Medicaid, CHIP, Healthy Texas Women, and MEPD programs
Knowledge of HHS benefit eligibility policy, processes, procedures, and systems.
Knowledge and skills for communicating and coordinating with diverse groups/staff
Skill in effective communication both orally and in writing.
Skill in program organization, administration, and problem-solving.
Skill in meeting facilitation, organization, and planning.
Skill in providing individual and group training and technical assistance related to technology and program.
Skill in meeting project goals and deliverables, managing multiple and competing priorities and tracking and monitoring and evaluating project progress.
Skill in identifying problems, evaluating alternatives, and implementing solutions.
Ability to provide proof of a valid driver’s license.
Ability to utilize personal vehicle to travel 65% of the time.
Ability to use personal computer application software (Microsoft Word, Excel, Access, and Outlook).
Ability to navigate TIERS, State Portal, Workflow Management Systems, YourTexasBenefits.com and the mobile app to provide information and solve issues.
Ability to translate technical information into easily understandable language.
Ability to work independently.
Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds.
Ability to maintain effective working relationships with managers, co-workers, the public, stakeholders, government officials, and partners.
Ability to provide accurate and best-in-class customer service.
Ability to use, troubleshoot, problem solve, and train others to use technology (websites, databases, software).
Possession of a valid US driver’s license.
High School diploma or GED equivalent is required

Nice To Haves

Experience with HHSC benefits programs such as Medicaid, CHIP (Children’s Health Insurance Program), TANF (Temporary Assistance for Needy Families), and SNAP (Supplemental Nutrition Assistance Program), as well as proficiency in using web-based applications preferred
Experience working with YourTexasBenefits.com, the YourTexasBenefits.com mobile app, Salesforce, CRM Systems, and TWIST preferred.
Experience in presenting and communicating with diverse stakeholders and groups

Responsibilities

Partnership Recruitment and Retention
Conducts assessment of governmental, faith-and community-based organizations within assigned region (County/Counties).
Develops yearly recruitment goals based on assessment and collaboration with the Regional Manager.
Engages, informs, and educates local organizations to recruit new Community Partners and maintains a record of all recruitment activities.
In accordance with the recruitment plan, CSS will conduct recruitment presentations, identify potential community partners, and achieve recruitment goals for the year.
Assist with the onboarding of new community partner organizations by coordinating and collaborating with CPP staff to establish formal partnerships via a non-financial agreement.
Will provide ongoing support, training, and technical assistance.
Program support includes technical assistance, troubleshooting and problem-solving, in-person visits and remote. contact, training, newsletters, and presentations.
Plans, coordinates, and facilitates stakeholder meetings to provide programmatic updates and training.
Training includes information on HHSC benefits programs, CPP policies and procedures, and YourTexasBenefits.com.
Assist with Community Partner Program Forums.
Represents HHSC at external stakeholder meetings, events, and workshops as requested.
Documents information on all program activities using HHS designated database.
Participates in ongoing evaluation, data collection, and quality improvement initiatives to strengthen the work of the CPP.
Identifies, and analyzes self-service data and assists in reviewing, verifying, and resolving trends in CPP, eligibility, and TIERS data collected through the self-service application, CPP Website, and State Portal.
Identifies trends, best practices and provides recommendations for projects and opportunities for improvement and assists in preparing program and evaluation reports.
Performs other duties as assigned.

Benefits

excellent health benefits
special discounts on many products and services through the Discount Purchase Program
a lifetime monthly retirement annuity as well as Texa$aver 401(k) and 457 Programs under the Employees Retirement System of Texas

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