Community Support Specialist

Health Connect America • Philadelphia, MS

7d

About The Position

Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America , take some time to learn more about us. At Health Connect America , all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America , we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities Provide best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements. Assist in marketing new referrals. Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns. If no wraparound facilitator is present with MYPAC, CSS will make 2 contacts per week by phone or face to face and document accordingly. Connect families with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral. Complete documentation within established time frames. Meet with clients weekly or bi-weekly for up to 12 months. (see above for MYPAC requirements). Attend and participate -weekly with Treatment Team meetings. Serve as a liaison with other professionals and agencies related to the client. Complete a recovery support plan with all individuals within the first 30 days of referral to services. Provide 24/7 on-call support for clients as per program requirements. Ensure compliance with all state regulatory bodies.

Requirements

• Bachelor’s degree in human services discipline, including, but not limited to: Social Work, Psychology, Sociology, Counseling, Criminal Justice, etc.) and experience working with children and families in case management type/ community resource position.
• Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CSS in Mississippi.

Responsibilities

• Provide best practice, quality case management services, ensure that all documentation is completed per Payer, State, and COA standards and requirements.
• Assist in marketing new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• If no wraparound facilitator is present with MYPAC, CSS will make 2 contacts per week by phone or face to face and document accordingly.
• Connect families with needed and available community resources.
• Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months. (see above for MYPAC requirements).
• Attend and participate -weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies related to the client.
• Complete a recovery support plan with all individuals within the first 30 days of referral to services.
• Provide 24/7 on-call support for clients as per program requirements.
• Ensure compliance with all state regulatory bodies.

Benefits

• We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.
• Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.
• Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account Health Reimbursement Account 401(k) Retirement Plan Benefits Hub Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees