Apartment Community Support Manager

Quest Management Group • Columbus, OH

8d • Onsite

About The Position

We are seeking a skilled and motivated Portfolio Support Manager to oversee a growing portfolio of multifamily communities in Columbus, Ohio. The current portfolio is 1,138 units and expanding rapidly.

This is a hands-on leadership role for a proactive, results-driven professional who excels at operational execution, team development, and delivering top-tier resident experiences.

This position is a to ensure smooth performance at all properties, and you will partner closely with the Community Managers and VP of Property Management to drive consistency, performance, and a culture of excellence across your communities.

Requirements

• 5+ years of multifamily property management experience, including regional or multi-site oversight
• Experience overseeing large portfolios (1,000+ units preferred)
• Demonstrated success in improving property performance and team leadership
• Strong financial experience with managing budgets and KPIs
• Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint
• Comprehensive knowledge of Ohio landlord-tenant laws and eviction regulations
• Willingness to travel periodically to Baltimore, MD

Nice To Haves

• Proficiency with Entrata and EliseAI preferred
• Professional certifications (CAM, CAPS, CPM) preferred

Responsibilities

• Oversee day-to-day operations of a residential portfolio in Columbus, OH and one property in Heath, Ohio
• Conduct regular property visits to assess performance, compliance, curb appeal, and team effectiveness
• Maximize revenue for the property.
• Identify operational challenges and implement creative, cost-effective solutions
• Fiscal accountability for portfolio performance including budget implementation and occupancy standards
• Assist in the creation, review and targeting of annual budgets
• Monthly Specials, Pricing, Concession, Rent Roll Audit and Market Survey Analysis
• New Software integration
• Screen, hire, orient, and train new members within established company guidelines
• Assist community managers in recruiting, interviewing and training all community staff positions
• Mentor and develop on-site teams to build accountability, engagement, and performance
• Ensure policies, procedures, and resident service standards are upheld across all communities
• Document employee performance properly and take disciplinary action when necessary on as timely basis
• Promote staff harmony through support, effective leadership and positive example.
• Ensure that all on-site administrative functions pertaining to personnel are prepared in a timely manner(i.e. performance evaluations, transfers, promotions, payroll and bonuses).
• Ensure consistent on-site management and staff compliance with company policy, procedures, and industry regulations including fair housing, OSHA, municipal and federal regulations as amended from time to time
• Regularly monitor market trends and portfolio competition.
• Monitor and manage rental rates, specials and concessions to maximize revenue and occupancy.
• Along with Property Manager, develop and administer a proactive renewal program designed at maximizing revenue and occupancy.
• Closely monitor all personnel actions and leasing performance in portfolio to ensure top performance and accountability
• Maintain accurate records for all community transactions on a timely basis (i.e., rent collections, delinquency, move in/move outs and payables.
• Collect and post rents; maintain accurate and up to date property accounting and collection records-As needed.
• Collect, review, organize and pay all invoices received upon receiving approval from supervisors using the company provided accounting software-As needed,
• Obtain bids/pricing from vendors, suppliers and contractors, deal with and find solutions to inadequate service received).
• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner
• Ensure distribution of all company or community related information (i.e., bad weather, emergencies, policies) to residents and all team members.
• Ensure quality and expediency turns and work orders are completed both timely and accurately.
• Work with Maintenance to maintain all apartment buildings and amenities.
• Travel periodically to the Baltimore, MD corporate office for meetings, training, etc.
• Portfolio Support Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, property acquisition/disposition, and serving on or participating in company sponsored functions.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Paid Time Off – 128 hours annually
• Accrued Sick Leave – 5 days per year
• 13 Paid Holidays – Plus your birthday off as your personal holiday
• 401(k) with Company Match – up to 5% employer match
• Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities
• Employee Recognition Programs – Celebrating performance and innovation at every level
• A values-driven culture that emphasizes growth, integrity, and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees