Apartment Assistant Community Manager

Quest Management Group • Pikesville, MD

2d

About The Position

The Assistant Manager is a vital role in the community. This position is responsible for assisting reports and collection of rents. The Assistant Manager provides quality customer service to the apartment community. This position is responsible for insuring the efficient financial and administrative operation of the Community under the direction of the Community Manager.

Requirements

• 3+ years of multifamily property management experience, including regional or multi-site oversight
• Demonstrated success in improving property performance and team leadership
• Highly proficient computer skill including MS Word, Excel, Outlook and PowerPoint

Nice To Haves

• Entrata and EliseAI experience preferred
• Professional certifications (CAM, CAPS, CPM) preferred

Responsibilities

• Operate as acting Community Manager in the absence of the Community Manager.
• Assist the Community Manager in interviewing, screening, hiring and training of any Potential employee for all positions.
• Assist the Community Manager in orientation, training and scheduling of all office Personnel.
• Complete file audits to reviews/approve applications
• Create pricing for renewal rates; maintains final approval from Community Manager
• Assist with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills and handling lease renewals. Manage Accounts Receivable, Accounts Payable and Budgets.
• Assist with creative ideas on how to generate traffic and obtain resident retention.
• Lease apartments that are currently vacant or will be in the future. Secure lease renewals from existing residents. Ensure the community generates a satisfactory cash flow. See Community Leasing below.
• Balance all resident ledgers and reports. Make daily deposits to the bank.
• Verify status of vacant units to confirm that all units are ready to lease and inspect all pre-leased apartments prior to the resident’s scheduled move-in.
• Responsible for insuring efficient and courteous response to all resident requests with follow-up calls and excellent customer service.
• Route any service requests needed to the maintenance team and monitor resident satisfaction in person or through follow-up calls. Pick up litter on the Community and report any needs to maintenance team.
• Residents may call or visit in person and will require the Assistant Manager to listen respectfully to their requests, complaints and comments.
• Respond accordingly to rectify the situation after discussing with the Community Manager when required.  Ensure consistency with Residents on all matters.
• Enforce Community Policies.
• Greet prospects and determine needs and wants.   Complete guest card.
• Tour Community by showing model or ready vacant apartments.   Highlight amenities (i.e., pool, clubhouse and fitness center) and close the sale.  Have prospect complete all application paperwork and secure deposit and application fee.  Update Weekly Activity Status Report.
• Obtain required information to process applications for approval (i.e., credit check, rental history and employment verification).
• Once approved by Community Manager, type lease and applicable addendums.  Insure apartment is ready for move-in on agreed date.
• Follow up on prospects unable to close (i.e., phone calls, thank you notes and e-mails) attempt to close sale again.  If not viable prospect for our community, work to send the prospect to a sister Community to meet their needs without losing them to a competitor.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.  Update WASR.
• Review and orient new residents to the community’s specific rules, regulations and policies.
• Monitor Renewals.  Distribute and follow-up on renewals on a daily basis until finalized.
• Write and distribute resident notices as needed.
• Assistant Managers may be required to assist in special projects or activities designated by the company. This may include due diligence, Community acquisition/disposition, and serving on or participating in company sponsored functions.

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Paid Time Off – 128 hours annually
• Accrued Sick Leave – 5 days per year
• 13 Paid Holidays – Plus your birthday off as your personal holiday
• 401(k) with Company Match – up to 5% employer match
• Professional Development – Ongoing training, education reimbursement, mentorship, and growth opportunities
• Employee Recognition Programs – Celebrating performance and innovation at every level
• A values-driven culture that emphasizes growth, integrity, and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed