Community Support Coordinator - US (REMOTE)

Discogs•Beaverton, OR

29d•$17 - $20•Remote

About The Position

The Community Support Coordinator provides exceptional customer service to our diverse community of buyers, sellers, database contributors, and other users. This role utilizes Zendesk to manage and resolve customer inquiries and issues efficiently, ensuring customer satisfaction and maintaining a positive brand image. Location This is a remote position. Open to candidates located in OR, WA, CO, TX

Requirements

Excellent written communication and interpersonal skills.
Ability to craft clear written correspondence.
Ability to effectively present information, findings, and feedback in one-on-one and small group settings.
Basic computer skills, including logging on to systems, ability to communicate by email, ability to compose documents, fill out forms, and adhere to basic compliance regulations.
Positive attitude, eagerness to learn, and adaptability.
Ability to work select weekend flex shifts.
Minimum two years experience working in a customer-facing support role.
Experience with Zendesk or similar customer support platforms.

Nice To Haves

Passion for music.

Responsibilities

Provide clear, concise, and empathetic written responses to support requests with a working knowledge of Discogs policies and processes, user account activity, and basic discography guidance.
Work directly with the community to identify and resolve problems, and pass along findings to team leaders to assist in development updates.
Understand Discogs functionalities and account policies, and be prepared to assist community members in working within guidelines for the benefit of the community.
Review and respond to community support concerns in writing.
Process Feedback Removal Requests (FBRs), account holds and other abuse reports as necessary and as instructed by the CS Team Lead.
Represent Discogs with pride and enthusiasm in all interactions with the community.

Benefits

Competitive compensation: salary, plus performance-related bonus program
401(k) with employer match
100% company-paid medical and dental insurance benefits for you and your dependents
4 weeks paid vacation, increasing based on tenure
18 weeks paid leave for birth moms
8 weeks paid parental leave, including for adoption
Monthly wellness allowance
Annual professional and personal development allowance
Work from home office set-up and expense allowances
Flexible work location opportunities
Employer matching toward charitable contributions