Community Specialist (Temporary 6-Month Contract)
About The Position
Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants. By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours. Faire is seeking a temporary Community Specialist to manage day-to-day engagement across owned social channels, review platforms, and private communities. This is a hands-on execution role focused on protecting brand trust, driving meaningful customer engagement, and turning community activity into insight and advocacy. This role balances high-volume reactive work with proactive community-building initiatives. Strong judgment, customer-first orientation, and operational discipline are essential. This is a temporary position with an expected contract term length of 6 months.
Requirements
- Experience: 1-2 years managing customer-facing communications on social channels.
- Strong customer empathy and judgment in public-facing situations.
- Excellent organization and prioritization skills in a high-volume environment.
- Clear written communication and ability to write on-brand, platform-appropriate copy.
- Experience handling escalations of customer issues.
Responsibilities
- Own daily community management across Faire’s social channels, review platforms, and private communities.
- Maintain a 24-hour weekday SLA on priority inbound responses.
- Manage proactive and reactive engagement across Instagram, Facebook, LinkedIn, and Reddit.
- Engage consistently on Faire-owned content and relevant customer content.
- Escalate sensitive or high-risk issues in partnership with Social and cross-functional stakeholders.
- Maintain and grow Faire’s customer and creator database.
- Identify and surface high-quality UGC and strong-fit community members.
- Support social and campaign activations by identifying spokespeople and managing outreach.
- Synthesize qualitative community feedback into clear, actionable insights for internal teams
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
