Community Services Manager-Bridge Park

Crawford Hoying•Columbus, OH

About The Position

Community Services Manager (Bridge Park) Summary The Community Services Manager oversees the administrative functions of Bridge Park, including tracking rent payments, processing invoices, maintaining excellent tenant relations, overseeing the unit turn process, and driving process improvement. This role works closely with the leasing team, the commercial team, and the maintenance team. Strong collaboration is essential to ensure that the administrative functions and sales execution align. This is a management position. As the basis for leadership, the Community Services Manager shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture. The Community Services Manager is expected to attend Bridge Park events as needed.

Requirements

A minimum of 4 years of true property management experience
2 years of personnel management experience
A keen understanding of accounting principles and budget processes
Strong analytical, organizational, problem-solving, and multitasking skills
Proficiency with Microsoft Office products
Excellent verbal and written communication skills
A sense of urgency and responsiveness when following up on matters
Exceptional customer service and an ability to develop a rapport with people
An ability to effectively interface across all departments
Negotiation and conflict-resolution skills
An ability to give clear direction and respond to inquiries
Project management skills, including planning, organizing, and coordinating tasks
Valid driver’s license
This employee’s physical condition and performance must be sufficient for the consistent and successful completion of the responsibilities and professional standards defined for this position.

Responsibilities

Manage direct reports by implementing the 7 Core Values established by Crawford Hoying
Oversee, train, and develop the Community Services Specialist
Provide leadership through all stages of employment, including recruitment and hiring, teambuilding, resolving personnel issues, and applying disciplinary procedures
Prepare annual reviews, set goals, and implement personal development plans
Motivate team members to participate in classes and training
Approve schedules, timecards, workloads, and paid time off
Take responsibility for work product by team members
Oversee the Community Services Specialist’s work to ensure that all resident and tenant ledgers and accounts are accurate, all receivables and delinquent accounts are handled according to defined standards, all invoices are accurate and submitted in a timely manner, and all lease applications are reviewed for approval and verification
Train others to exemplify the company’s commitment to exceptional customer service and lead by example
Complete monthly variance reports for assigned entities and review them closely with the Community Sales Manager, the Commercial Tenant Manager, and the District Property Manager
Manage all RealPage recordkeeping, including ensuring the accuracy of resident ledgers and tenant ledgers, executing on delinquent accounts, making sure late fees are assessed, and ensuring invoices are correct and submitted in a timely manner
Oversee the Community Services Specialist on monthly audits of the following:
Lease files
Renters insurance
Rentable and assignable items (e.g., parking spots, storage)
Marketing collateral, including websites and social media
Ensure residents and tenants are in compliance with lease terms, community rules, and policies
Manage excellent resident relations and resolve all issues in accordance with company standards; maintain records of each issue and response
In collaboration with the Marketing Department, oversee resident retention opportunities
Maintain emergency binders and community information materials for assigned properties; update as needed
Oversee inventory maintenance of office supplies for assigned properties
Assist in managing vendor relationships
Manage the renewal process and follow percentage increase expectations per budget
Provide input to commercial percentage rent and annual calculations
Oversee legal proceedings and evictions as needed
Ensure the highest level of curb appeal
Respond to and collaborate with peers in a timely and supportive manner
Identify patterns and problem areas and make recommendations to management on areas of improvement
Effectively prepare for meetings (e.g., create an agenda, provide work product and reading materials, create a collaborative discussion environment, assign and follow up on tasks)
Conduct all duties in accordance with company Fair Housing regulations, employment law, the Fair Credit Reporting Act, EPA and OSHA regulations, and all other laws pertaining to residential property management
Perform other duties as assigned