Community Services Liaison/HCBS

VALLEY MOUNTAIN REGIONAL CENTER INC•Stockton, CA

1d•Onsite

About The Position

Valley Mountain Regional Center is seeking a Community Services Liaison-HCBS for its Quality Assurance team. This role involves leveraging knowledge of services, compliance, and case coordination to support providers, collaborate across departments, and ensure high-quality services for individuals. The position focuses on monitoring and supporting providers, investigating and following up on issues, partnering with other agencies, leading trainings, and contributing to quality assurance initiatives to promote improved outcomes and protect consumer health and safety.

Requirements

At least 18 months as a Service Coordinator or Community Services Liaison OR Two (2) years in a case-carrying or administrative role with direct experience supporting residential or dependent populations.
Experience in licensed facilities or related fields.
Effective communication, critical thinking, and collaboration skills.
Proficiency in Microsoft Outlook, Word, and Excel.
Reliable transportation and ability to travel throughout the service area.

Responsibilities

Conduct annual audits of residential, day program, and supported living vendors to ensure compliance with Title 17, Medicaid Waiver standards, and VMRC best practices.
Support implementation of the Quality Assurance Plan, including audits, training, and corrective action plans.
Respond to complaints and Special Incident Reports.
Assist in developing corrective action plans.
Provide technical support to Case Management staff regarding vendor-related concerns.
Collaborate with Community Care Licensing, County Mental Health, and community partners.
Follow up on provider-related concerns and Special Incident Reports to assess standard of care compliance.
Support vendor training, workshops, and onboarding to strengthen compliance and service quality.
Participate in inter-agency meetings and internal committees.
Contribute to quality assurance initiatives to promote improved outcomes and protect consumer health and safety.
Attend Risk Assessment and Behavior Modification Review Committee meetings as needed.
Investigate and follow up on Community Services Alerts and recommend corrective actions.
Communicate concerns and trends to leadership regarding vendor service issues.
Assist in investigations of serious regulatory violations.
Perform other duties as assigned.