Community Relations Associate

Arch Amenities Group•Nokomis, FL

1d•Onsite

About The Position

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Community Services Associate to deliver exceptional service and support to prospective homebuyers and residents in a new-home community clubhouse. This role includes facilitating prospect tours of the amenities, greeting residents, facilitating program registrations, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Requirements

High school diploma or equivalent; college coursework preferred.
5+ years of customer service experience, ideally in recreation, hospitality, or residential services.
Strong written and verbal communication skills.
Ability to multitask efficiently in a fast-paced environment.
Professional demeanor and appearance.
Creative mindset, especially in marketing and promotions.
Basic computer and office equipment proficiency.
Ability to remain calm and composed under pressure.
Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Responsibilities

Greet prospects and residents warmly, providing a welcoming and professional front desk experience.
Provide community and amenity overviews to prospective homebuyers.
Enroll residents in recreational programs, classes, and events; make reservations and process payments.
Communicate effectively with prospects and residents about programming, services, schedules, and amenities.
Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
Assist in the execution of programs and special events, including setup and cleanup for events.
Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
Assist with lifting and moving furniture and equipment during event setup.
Report incidents or accidents promptly to management.