Community Relations Associate

Maplewood Senior Living•Orange, CT

About The Position

The Community Relations Associate is responsible for support and assistance to the Community Relations Director in achieving the community’s occupancy and revenue goals. Responsibilities include assisting the Community Relations Director in managing the community’s sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident’s community file. The Community Relations Associate will ensure each resident's move to their new home at Maplewood Senior Living is smooth, successful, and meaningful.

Requirements

Ability to handle multiple priorities
Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
Competent in organizational and time management skills
Demonstrates good judgement, problem solving and decision-making skills
Building customer loyalty and trust
Team player
Contributing to Team Success
Able to plan, provide high-quality work, be detailed-oriented and organized with all tasks
Possess stress tolerance
Demonstrates proficiency in: MS Office
Yardi software with the ability to learn new applications
One (1) year experience in an administrative support role.
Previous customer service/sales experience and demonstration of customer service skill set
Experience working with seniors
Physically able to bend and reach and to move around in small/confined work spaces
Physically able to push, pull and lift up to 50 lbs
Physically able to stand and/or sit for extended periods of time
May be required to work weekends and holidays as assigned
Must be accessible by phone when not working to address community concerns
Subject to exposure to infectious waste, diseases, conditions, etc.
Could be subject to hostile and emotionally upset residents due to mental status

Nice To Haves

Associate and/or Bachelor’s degree preferred

Responsibilities

Maintains thorough working proficiency in YARDI
Timely and accurately maintains all current and new prospect records in YARDI
Ensures all lead sources are identified in the YARDI system
Supports and assists the Executive Director and Community Relations Director in building a trusting and positive relationship with prospects by understand the Maplewood product and how Maplewood Senior Living can meet customer’s needs
Assists the Executive Director and Community Relations Director by ensuring model apartments(s) are well maintained and presentable
Supports and assists the Executive Director and Community Relations Director in setting, tracking and accomplishing sales related goals as determined by sales team
Demonstrates effective telephone skills producing qualified leads and appointments
Meets with the resident and/or family and reviews the Move-In Packet ensuring all information is explained for understanding
Coordinates the resident assessment with the Resident Services Director
Schedules the lease signing with the resident/responsible party
Ensures the apartment is fully ready for move-in
Gathers YARDI reports for analysis and interpretation (to identify solutions) as a back up to the Community Relations Director
Answer telephone inquiries, schedules visits, conducts tours, and works with the Community Relations Director to close sales as per sales marketing goals
Ensures inquiry forms are always available at front desk
Supports Community Relations Director in planning and coordinating two lead generating events each month
Meets and greets visitors and tours prospects
Assist Community Relations Director with External Business Developments and Networking opportunities
Ensures building shows a positive first impression
Maintains and grows occupancy to maximum levels
Other duties as assigned
Collects any remaining paperwork
Arranges lunch or dinner for the resident and family members on the Move-In day
Communicates any necessary apartment readiness needs
Maintains and open & ongoing dialogue with the resident and/or family from the time community fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs
Initiates communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state-specific forms
Communicates orally and in writing, and cultivates all prospects
Facilitates the resident assessment with the Community Relations Director
Reviews, reads, notates any pertinent information about the resident to the team
Maintains and protects the confidentiality of resident information at all times
Must possess exceptional oral and written communication skills as well as public speaking and presentation skills
Able to effectively communicate the organization’s values to residents, visitors, associates, co-workers and the communities