Community Service Representative, ANS

Accenture Infrastructure & Capital Projects•Fort Myers, FL

19h•Onsite

About The Position

At Accenture Infrastructure & Capital Projects, you will be part of a team that helps develop and deliver factories, grids, transit systems, and public infrastructure, aiming to do so smarter, safer, and more sustainably. The company focuses on transforming how capital projects are planned, managed, and executed, blending real-world experience with digital innovation and AI. This specific role involves developing, coordinating, promoting, and implementing the client’s customer service goals and objectives. You will provide proactive customer assistance and advocacy regarding utility billing issues, serve as a spokesperson for the client with media and community groups, and actively participate in community outreach programs. Additionally, you will act as a resource for builders and developers, represent the client before governmental agencies, and produce various communication materials. The position also requires initiating new strategies to improve community relations and public involvement, as well as preparing and presenting communications for diverse audiences.

Requirements

Bachelor's degree in communications, public administration, business, planning/community development, or a related field
At least five (5) years of hands-on experience in customer/public assistance work

Nice To Haves

Successfully built a team approach to customer problem-solving and resolved complex issues
Experience presenting to elected officials, civic organizations, and neighborhood groups
Skill in making sound decisions and exercising sound judgment in various situations
Proficiency in coordinating customer service issues with officials and the public
Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
Strong communication skills, both oral and written, with the ability to present information clearly
Knowledge of public relations strategies, media relations, and public involvement techniques
Skill in designing and managing public involvement programs and promotional materials
Capable of working both independently and as part of a team to achieve goals
Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues

Responsibilities

Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
Provide proactive customer assistance and advocacy regarding utility billing issues.
Serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
Actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
Serve as a resource for builders and developers regarding connections within our service areas.
Represent the client before other governmental agencies, including city and county commission meetings.
Produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
Initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
Develop strategies and methods to enhance and encourage public involvement.
Prepare and present written and verbal communications for various audiences.