Community Service Representative, ANS
About The Position
Accenture Infrastructure & Capital Projects is seeking individuals who are not satisfied with "good enough" and want to make a significant impact by changing how the world is built. This role involves developing and delivering essential infrastructure such as factories, grids, transit systems, and public infrastructure, with a focus on smarter, safer, and more sustainable methods. The successful candidate will collaborate with project managers, engineers, technologists, and strategists who combine real-world experience with digital innovation and AI to transform how capital projects are planned, managed, and executed. Accenture aims to build for the future, creating a better way to build. Depending on the role and location, applicants may be directed to apply through various Accenture legal entities, with benefits varying by country and role.
Requirements
- Bachelor's degree in communications, public administration, business, planning/community development, or a related field
- At least five (5) years of hands-on experience in customer/public assistance work
Nice To Haves
- Successfully built a team approach to customer problem-solving and resolved complex issues
- Experience presenting to elected officials, civic organizations, and neighborhood groups
- Skill in making sound decisions and exercising sound judgment in various situations
- Proficiency in coordinating customer service issues with officials and the public
- Ability to establish effective relationships with diverse groups, including the public, co-workers, and officials
- Strong communication skills, both oral and written, with the ability to present information clearly
- Knowledge of public relations strategies, media relations, and public involvement techniques
- Skill in designing and managing public involvement programs and promotional materials
- Capable of working both independently and as part of a team to achieve goals
- Experience in problem-solving, utilizing analytical skills to address customer concerns and resolve issues
Responsibilities
- Develop, coordinate, promote, and implement the client’s customer service goals and objectives.
- Provide proactive customer assistance and advocacy regarding utility billing issues.
- Serve as the spokesperson for the client on all issues with the media and various community groups (i.e., schools, civic organizations, homeowners associations, etc.).
- Actively participate in a community outreach program to promote the client’s goals and objectives with other governmental entities.
- Serve as a resource for builders and developers regarding connections within our service areas.
- Represent the client before other governmental agencies, including city and county commission meetings.
- Produce and coordinate publications, brochures, newsletters, videos, web information, and other materials.
- Initiate new strategies to improve existing efforts and advise program and project managers to enhance community relations.
- Develop strategies and methods to enhance and encourage public involvement.
- Prepare and present written and verbal communications for various audiences.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
5,001-10,000 employees
