Community Service Officer

City of Aurora•Abilene, TX

2d•$25 - $32•Onsite

About The Position

The Community Service Representative position is designed to provide support resources to the Aurora Police Department and its citizens. This position utilizes trained civilians (career service) responsible for the response and investigation of non-injury and minor-injury accidents to include hit and run accidents, scene processing, evidence collection, determining fault, completing thorough investigations with a logical conclusion and taking in-person or phone reports of non-in progress crimes. The Community Service Representative will also provide static traffic control and direction support for various functions and special events as necessary. This is NOT an ARMED position; however, the ability to de-escalate and mitigate conflict by demonstrating sound judgement and exhibiting high emotional intelligence is absolutely required. The City of Aurora and the Aurora Police Department provide guidance and these requirements and expectations through comprehensive policies and procedures.

Requirements

High school diploma or equivalent (GED).
1-2 years of in-person customer service involving problem solving and documentation of incidents
Safe and proper operation of a motor vehicle.
Computer and software application and utilization.
Communication and effective de-escalation principals and techniques.
Strong interpersonal and communications skills.
Self-motivated and able to work in the field without direct supervision.
Skill in the use of windows-based programs.
Strong customer service skills.
Crisis communications management and de-escalation, public speaking.
Skill in checking information for accuracy and completeness and correcting errors.
Ability work with others to support a team concept.
Ability to take direction for specific tasks.
Ability to communicate effectively and make sound decisions based on facts and circumstances developed from a thorough and complete investigation.
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.
Handle sensitive situations with tact and diplomacy.
Communicate effectively both orally and in writing.
Creatively solve problems, negotiate and handle stressful situations in a positive manner.
Able to work non-traditional hours (shift work), and flexibility to adjust hours to the needs of the department.
Able to work overtime when required for court, special events, or additional time needed to complete investigations.
Valid driver’s license upon hire (driver’s license history/Motor Vehicle Record is required and must be provided).
Must obtain NCIC/CCIC clearances within six months of hire.
Must successfully complete civilian city of Aurora vehicle operation certification.

Nice To Haves

Bilingual (fluently read, write, and speak) in any language including English.
Strong computer skills and experience with computers and applications on a regular basis.
Higher level education.
1-2 years of experience in law enforcement, loss prevention, internal investigations, or security.

Responsibilities

Responds and conducts crash investigations.
Utilize a Police Radio and Computer Aided Dispatch Program.
Issues municipal summons (electronic version or handwritten into summons’ form).
Testifies in court.
Conducts follow up investigations.
Completes in person or phone generated reports of crime.
Interviews victims and witnesses.
Collects and deposits property and evidence.
Utilizes department software and applicable applications for assigned duties and responsibilities.
Provides support for traffic control and direction.
Performs other related duties as assigned.