COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) - 76001231
About The Position
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service education and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. The vision of FHP is a safer Florida through Courtesy, Service and Protection. FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area: Tallahassee, Jacksonville, Orlando-Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state-of-the art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and seven other state law enforcement agencies. The personnel who fill the RCCs are passionate, diverse and committed to public service. As the first, first responders, State Law Enforcement Dispatchers, also known as Community Service Officers, are non-sworn communications professionals who serve as the vital link between the public and law enforcement and are crucial to maintaining the safety and welfare of the public and law enforcement officers. This includes: Rewarding Work State Law Enforcement Dispatchers have a meaningful impact on individual lives and within the community every day. This is a unique and challenging position that requires quick thinking and the ability to remain calm and professional while responding to stressful situations and emotionally charged individuals. YOU COULD BE THE BEST PART OF SOMEONE’S WORST DAY!
Requirements
- Must be willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.
- Must be 18 years of age or older.
- High school diploma or a general equivalency diploma is required.
- The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
- In addition, potential candidates must successful complete a drug screening, medical and psychological examination.
Responsibilities
- Responding to emergency and non-emergency calls.
- Dispatching Troopers and other state law enforcement officers.
- Monitoring and responding to radio and data communications traffic.
- Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
- Receiving, relaying, and documenting call/incident details, law enforcement activity and other information.
Benefits
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Supplemental Insurance Options such as Disability, Dental and Vision
- Contributory Retirement Plan
- Member Assistance Program
- Tuition assistance to state universities and community colleges is available for full-time members.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
