Community Schools Specialist I - (Lifelong Learning Specialist)

Wake County Public Schools•Cary, NC

18d•Hybrid

About The Position

Serves as the initial contact person for the Lifelong Learning with Community Schools program. Conducts sales of all three services and researches to build potential advertiser contacts. Provides basic tier-one helpdesk support for Online Classes students. Assists in posting, monitoring, and responding to social media inquiries. Pulls school and department flyers for use in Wake Community Flyers. Maintains the collective database of students, advertisers, and potential advertisers in spreadsheets and the proprietary software PRISM.

Requirements

Comprehensive knowledge of sales tactics and practices
Considerable knowledge of Microsoft Office, specifically Microsoft Word and Excel; Google Apps
Considerate knowledge of social media best practices
Excellent customer management and relationship skills
Effective critical thinking and problem-solving skills
Effective time management skills
Ability to work independently and complete tasks with minimal errors with limited supervision
Ability to manage and maintain program database
Ability to research and think creatively about potential customers
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
Ability to establish and maintain effective working relationships with school system staff, staff members of client agencies, vendors, and the community
Associate degree from a regionally accredited college or university
Minimum two years of experience in sales and/or nonprofit
Other combinations of education, training, and experience may be considered
Must hold and maintain a valid motor vehicle operator’s license according to the State of North Carolina requirements

Nice To Haves

Bachelor’s degree in business, marketing, or related field
Experience working in an educational or government environment

Responsibilities

Conducts sales communications based on program marketing and sales plan.
Maintains thorough documentation of sales communications and helpdesk interactions.
Researches and gathers leads of potential advertisers for the Triangle Camps, Track-Out, and more directory and Wake Community Flyers services.
Responds to all customer inquiries through phone and email communications and follows up to ensure quality customer service.
Monitors and posts social media based on the program marketing plan.
Acts as the tier-one helpdesk support person for online classes and directs students to the national partner for further help, when appropriate.
Manages the advertiser and student databases and pulls advertiser contact data upon request.
Provides proofreading support to the Lifelong Learning Senior Administrator with promotional materials, including directories, flyers, electronic newsletters, sales emails, and more.
Gathers monthly school flyers for Wake Community Flyers, uploads those materials to PRISM system, removes outdated materials, and updates the tracking spreadsheet.
Works with advertiser and Wake County Public School System (WCPSS) accounting to verify payments are processed and documented appropriately.
Prepares and coordinates mailings for various recipients; conducts biannual NCOA verification.
Maintains inventory and organization of program supplies; orders supplies upon approval of Senior Administrator.
Performs other related duties, as assigned.