Community Resource Specialist

Beth Israel Lahey Health•Cambridge, MA

54d

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Working under the direction of Administrative Manager of OB/GYN, the CRS assists the obstetric team by connecting resources to meet patients' needs, both pre- and perinatally.Job Description:Essential Responsibilities: Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs and make independent decisions about what services to recommend to a patient/family. Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork, and face-to-face contacts. Researches best practices and programs to meet the needs of patients and functions as the primary health care contact for psychosocially complex patients when needed. Provide timely and appropriate documentation in patients' medical records using EPIC electronic medical records. Advocate on patients' behalf in written and verbal communication. Assists patients and families with such tasks as accessing entitlement programs. Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc. Conduct staff and community-based training on resources. Provides updates to staff on procedural requirements and changes required by state and local agencies. Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action. Develops liaisons with community and governmental agencies to facilitate the negotiation of complex systems. Complete Mass Health applications for the needed patient population. Coordinates community initiatives such as the car seat program and coat drives. Participates in making and managing schedules including on-call schedules. Oversees onboarding and offboarding processes for the department. Assist with other department tasks as assigned.

Requirements

High School diploma or GED required.
1-3 years related work experience required.
2 years of related work experience without a related Bachelor's degree
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Nice To Haves

Bachelor's degree preferred in Social Work or Human Services
License preferred: Licensed Social Worker

Responsibilities

Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs and make independent decisions about what services to recommend to a patient/family.
Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork, and face-to-face contacts.
Researches best practices and programs to meet the needs of patients and functions as the primary health care contact for psychosocially complex patients when needed.
Provide timely and appropriate documentation in patients' medical records using EPIC electronic medical records.
Advocate on patients' behalf in written and verbal communication.
Assists patients and families with such tasks as accessing entitlement programs.
Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.
Conduct staff and community-based training on resources.
Provides updates to staff on procedural requirements and changes required by state and local agencies.
Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action.
Develops liaisons with community and governmental agencies to facilitate the negotiation of complex systems.
Complete Mass Health applications for the needed patient population.
Coordinates community initiatives such as the car seat program and coat drives.
Participates in making and managing schedules including on-call schedules.
Oversees onboarding and offboarding processes for the department.
Assist with other department tasks as assigned.