Community Resource Specialist
About The Position
Are you interested in serving people through exceptional, affordable, and compassionate care and inspiring all those you touch to lead full and healthy lives? At La Clinica, we love our patients and enthusiastically treat them with the same care, respect, and dignity that we would our friends, family, and neighbors because that's who they are. If this appeals to you, La Clinica might be the right place for you to build your career. We're looking for the right team members to treat our patients with this level of care. We invest in our employees' lives through competitive pay, comprehensive benefits packages, easy access to wellness, personal and professional development workshops, and a focus on healthy work-life harmony. Check out our careers page to learn more about why our employees love working at La Clinica. The Community Resource Specialist focuses on connecting the social determinant of health (SDOH) needs of the patient with available community resources.
Requirements
- High school diploma or general education degree (GED)
- Achieves Community Health Worker certification requirements within 6 months of employment and maintains certification while employed.
- Excellent interpersonal communication and problem-solving skills
- Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
- Bilingual in English/Spanish
Nice To Haves
- Associates degree in related field
- Basic knowledge of adult learning models
- Skilled at using electronic health records as applicable to area of work (EPIC)
Responsibilities
- Screens/assesses for social determinants of health (SDOH) needs and connects patients to resources within the community.
- Provides relevant community and/or health care resources, assisting patients in navigation of accessing those resources when indicated.
- Ensures the documentation of patient care in EPIC and is responsible for following workflows that result in capturing activities to meet patient engagement standards as outlined in the APCM program.
- -CareSTEP: Online Portal Engagement
- -CareSTEP: Accessing Community Resource / Service
- -CareSTEP: Transportation Assistance
- -CareSTEP: Coordinating Care: Dental
- Advocates for patients and teaches strategies for self-advocacy.
- May, on occasion, meet a patient in the community to support accessing a needed behavioral health resource or service when the patient needs additional assistance to be successful. Will work with practice manager/direct supervisor to develop a plan and ensure patient needs are met.
- Provides updated information to the Community Resource Team Lead to ensure the maintenance of up-to-date resource information.
Benefits
- Medical, Dental, and Vision Insurance
- Voluntary Accident, Short Term Disability, and Critical Illness Insurance
- 403(b) Retirement Savings Plan with Available Company Match
- Organization Paid Standard Life Insurance
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
- Personal and Professional Development Seminars
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
11-50 employees
