Community Resource Navigator

Gesher Human Services • Detroit, MI

2d

About The Position

The Community Resource Navigator will work in partnership with Career Coaches and other Detroit at Work (DAW) staff to support jobseekers in navigating and connecting to essential services required to remove barriers. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement supports. The Community Resource Navigator will be the expert in understanding Career Center’s various partners.

Requirements

• Bachelor’s degree in Social Work, Counseling, Psychology, or related field preferred.
• 1-2 years’ experience engaging disadvantaged adults in career or personal/family development.
• Interpersonal skills sufficient to communicate with participants, public and staff.
• Experience with Computers, Windows and Office 365 programs.
• Work involves the ability to work flexible hours that may include evenings and some weekends and travel to local sites.

Responsibilities

• Assist customers to identify community resources available to meet their needs, assist in support in providing warm handoffs.
• Advocate for and link customers to community services and assist in assessing available support services.
• Develop relationships with organizations that provide barrier removal/essential services.
• Keep information on partner organizations updated, by making routine contact with to verify services and eligibility requirements.
• Provide updates to career coaches regarding the status of barrier resolution.
• Identify gaps within referral partner network and work in collaboration with partners.
• Serve as a navigator for MI Bridgers.
• Follow-up with customers and partner organizations on status of barrier resolution/referral resolution.
• Provide backup for community outreach events marketing career center services.
• Input activities into appropriate online databases.
• Maintain communications as required to coordinate services.

What This Job Offers

• Job Type: Full-time