Community Resource Navigator

Sea Mar Community Health Centers • Mount Vernon, WA

1d • $21

About The Position

Full-time Community Resource Navigator position available for our Managed Care Department in Mount Vernon, WA. The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy lifestyle. Helps in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. Aid newly assigned and high-risk patients in scheduling their initial appointment for medical, dental and care management services. Provides case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. In addition, they are responsible for meeting all Washington State and Sea Mar testing and certification requirements.

Requirements

• Must possess good organizational and time-management skills
• Demonstrate good judgment and have excellent problem-solving abilities
• Maintain a professional demeanor at all times and maintain confidentiality at all times.
• Must be proficient at public speaking.
• Must have good spelling, grammar and written communication. Legible handwriting required
• Must have the ability to read and interpret complex documents, reports as well as data.
• Must be able to work evenings and weekends as needed.
• Must be self-motivated, have excellent work ethic and be able to work independently.
• Proficient in Microsoft programs specifically in both WORD and EXCEL
• Bilingual in English/Spanish required.
• AA or BA in Social Services or Business Administration is preferred.
• At least 2 years of customer service experience is required; preferably in a health care environment. Additional work experience may be substituted for some education.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.

Nice To Haves

• Marketing and sales experience considered a plus.

Responsibilities

• Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
• Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department.
• They will routinely work uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non eligible individuals about health care options.
• Assist consumers with online public health coverage and program applications, provide the necessary information for consumer to navigate health plan options and make well informed decisions.
• Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities.
• Be responsible for assisting high risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care. In using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments by identifying and linking them to necessary resources.
• Be responsible for maintaining daily activity records, submitting progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department.
• Assists in identifying, monitoring and tracking uninsured individuals and advocating on their behalf regarding barriers to coverage and or access of health care services.
• Performs all duties in a professional manner, participates at all mandatory state and corporate trainings and meet all competency testing requirements, on health coverage policy changes impacting consumers and or processes.
• Perform any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Benefits

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees