Community Resource Consultant

WESTERN RESERVE AREA AGENCY ON AGING • Cleveland, OH

5d

About The Position

The role of PRN Community Resource Consultant is to initiate the process of evaluating the individual/consumer needs and providing information regarding available options.

Requirements

• Current licensure as a social worker by the State of Ohio Counselor and Social Work Board, or as a Registered Nurse with the Ohio Board of Nursing.
• Two years of experience in home care, geriatrics, home health care, medical social work, or other substitute as approved by the Ohio Department of Aging.
• Knowledge of major chronic illnesses, disease processes, normal aging, and basic knowledge of medical terminology.
• Excellent verbal and written interviewing and assessment skills.
• Knowledge of local resources for older adults.
• Excellent interpersonal and communication skills to represent our agency in a professional manner and to maintain good working relationships within our agency as well as all external entities and stakeholders.
• Intermediate computer skills including Microsoft Office applications.
• Ability to complete job duties by telecommunication from home and field.
• Ability to record information in an accurate, timely manner and meet each program’s time frames.
• Ability to use and will be trained in the Ohio Department of Aging and Ohio Department of Medicaid documentation systems.
• Ability to use and transport a laptop computer and case, therefore must be able to lift/carry a minimum of twenty (20) pounds.
• Ability to ambulate enough to access private homes/locations which may not be readily accessible.
• Must have a car available during working hours, as well as the ability to legally drive a car.

Responsibilities

• Assessment availability emailed to direct supervisor and (scheduling supervisor) at least 5 business days in advance.
• Email Clinical Manager and Supervisor the number of assessments completed for that pay period by 3pm of the last Friday of that pay period. Include consumer name/number and date completed.
• Adherence to all agency and departmental policies and procedures must be maintained.
• Emails should be monitored and responded to on working days or at least weekly.
• Monthly 1:1 meeting with supervisor as coordinated between the two parties.
• Complete face to face assessments (all types) in the community with Consumer (and caregiver/contact) to identify unmet needs, determine level of care, and identify health and safety risks or concerns.
• Educate consumers, caregivers and stakeholders regarding eligibility of WRAAA administered programs.
• Communicate and collaborate with caregivers, healthcare and service providers, and any other formal and informal systems to accurately determine and meet the individual’s needs.
• Provide options and referrals to meet individual’s needs if not pursuing Medicaid Waiver.
• Document in appropriate software system according to policies and quality compliance standards.
• Work cooperatively and constructively with internal WRAAA staff, and with formal and informal systems.
• Advocate on client’s behalf particularly if there is a health and safety issue or if client is at risk for institutionalization.
• Collaborate and participate in department and agency initiatives for the purpose of improving quality, efficiency, and positive stakeholder interactions.
• Complete assessments during core business hours and occasionally early evening or weekend hours as needed to meet the needs of the community.
• Adhere to minimum capacity requirements. It is the sole responsibility of the CRC to meet productivity standards.
• Participate in training, meetings, best practice committees and LEAN projects.
• May be asked to provide assistance and back-up to other units within the department and/or other duties as assigned.

Benefits

• A Competitive Salary
• A generous six week PTO program with thirteen paid holidays
• A $ 750.00 investment in professional development through a substantial, annual training funds allotment
• A 401K program with a 5% or $80.00 per company match
• Medical, Dental, Vision Benefits options
• $.58 per Mileage reimbursement
• Free parking and so much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees