Community Relationship Manager II

Trustmark Bank•Corinth, MS

About The Position

This position is responsible for identifying customer needs and matching them with the appropriate bank products and services to enhance a current or prospective customer’s satisfaction, loyalty, and financial well-being. This position will develop proactive sales/service efforts and portfolio management skills to grow a portfolio of business and consumer clients while mitigating credit risk.

Requirements

Minimum of 8 years of experience in either sales, banking or business development
Advanced oral and written communication skills
Proven track record in sales and business development
Excellent ability to develop strong professional working relationships with customers and internal partners
Excellent track record of negotiation and decision-making skills to serve the best interest of the bank and borrower
Proven ability to successfully focus on results, be flexible, and prioritize simultaneous work assignments
In-depth knowledge of products and services offered by financial services institutions
Consistently and successfully demonstrated an understanding of lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations
Experience properly managing a business loan portfolio with varied terms and collateral, including real estate
Excellent oral and written communication skills
Demonstrated effectiveness in sales and business development
Demonstrated ability to develop professional working relationships with customers and internal partners
Demonstrated effectiveness in negotiation and decision-making skills to serve the best interest of the bank and borrower
Familiarity with products and services offered by financial services institutions
Developed understanding of business lending, credit analysis, and credit approval processes as well as pertinent bank policies and external regulations
Advanced knowledge of Microsoft Word and Excel applications

Nice To Haves

Four-year college degree in business, finance, accounting or related field of study with 5 years of customer relationship management experience in banking or similar field preferred

Responsibilities

Recommendations for credit approval on larger credits to Credit Administration on a consistent basis
Maintains professional community relations, including leadership roles, to increase the bank’s visibility and new business opportunities, and to further personal development
Recommend promotional sponsorships to senior management
Maximizes the department’s profitability through the maintenance of a high-quality loan portfolio. Has credit authority on large and complex accounts.
Provides guidance to less experienced relationship managers
Attracts new business relationships and expands existing business relationships through the call program.
Participate in community, professional, and trade organizations.
Advise and counsel directly with customers to understand their financial needs and appropriate products and services to offer them.
Originate and submit credit requests promptly for decisioning via organized loan packages that present the needed credit documentation and identify the appropriate credit issues.
Provide high level of customer service to existing clients to build relationships, to expand development of business, and to identify and create cross-selling opportunities for other product lines
Practice business development skills by performing business calls to customers and prospective customers to gain further experience in outside loan production, negotiations and support achievement of growth goals
Mitigate credit weaknesses, past dues and exceptions through proper loan portfolio management skills including proper risk analysis and identification of risk rate, early renewal processing, loan document preparation and closing, collateral analysis, past due collection management, etc. Work with Audit, Loan Review and the Office of the Comptroller of Currency as needed.
Assess and prioritize simultaneous multiple responsibilities effectively.
All work must be performed within the bank’s guidelines, policies, procedures and standards of performance.
Perform additional duties as assigned.