Community Relationship Executive

Zippy•Dallas, TX

11d•Remote

About The Position

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. The Role The Community Relationship Executive drives Zippy’s growth strategy by expanding and optimizing our partner network within the community channel. This role combines new business development and senior relationship management, serving as the primary growth and strategy leader for Zippy’s most important community operators. You’ll own the full partner lifecycle - from identifying and contracting new channel partners to onboarding new communities and driving long-term engagement and performance. Equal parts strategist, relationship builder, and operator; this position requires strong commercial instincts, process discipline, and executional rigor. You’ll collaborate cross-functionally across multiple teams to handle operator onboarding. The ideal candidate thrives in a fast-paced, growing organization, enjoys solving complex problems, and is motivated by driving measurable results.

Requirements

5+ years of proven experience in channel development, business development, or enterprise account management, ideally within fintech, mortgage, or SaaS.
Demonstrated ability to manage both new business acquisition and senior-level partner relationships.
Strong operational and compliance understanding, with the ability to manage documentation-heavy onboarding processes.
Track record of driving measurable revenue growth through strategic relationship management and expansion.
Excellent project management and organizational skills; able to manage multiple priorities with precision.
Analytical mindset with proficiency in Salesforce or other CRM systems for tracking partner data and performance.
Exceptional communication, negotiation, and problem-solving skills; comfortable influencing across teams and at the executive level.
Tech-forward and resourceful with a “figure it out” mentality and passion for continuous improvement.

Nice To Haves

Background in mortgage lending, financial services, or manufactured housing is a strong plus.
Experience developing channel playbooks, partner incentive programs, or co-marketing initiatives.
Familiarity with legal agreements, licensing processes, and partner compliance workflows.
Comfort working in a fast-paced startup environment where adaptability and ownership are key.

Responsibilities

Own new business development across Zippy’s community channel - identifying, engaging, and contracting new partners while expanding existing relationships through additional community activations.
Serve as the senior relationship owner for key community operators, driving strategic alignment, revenue expansion, and long-term partnership success.
Collaborate with leadership to define, execute, and scale partner growth strategies within assigned markets or portfolios.
Lead strategic business reviews and performance planning sessions with enterprise partners to ensure alignment on mutual goals and growth initiatives.
Analyze performance data to identify trends, barriers, and opportunities that increase loan applications and funded volume.
Manage the complete onboarding workflow for new partners and communities, ensuring accuracy, compliance, and timely activation.
Coordinate collection and execution of legal amendments, financial documentation, retailer licenses, ACH information, and Power of Attorney for titling.
Partner with Risk, Accounting, and Operations to ensure all onboarding requirements meet state and regulatory standards.
Deliver process training and platform walkthroughs for new partner teams, ensuring confident adoption of Zippy’s technology and workflows.
Own the partner lifecycle from onboarding through adoption and optimization, ensuring continued engagement, performance, and satisfaction.
Collaborate with Product Marketing and Originations Sales to activate partners through co-marketing initiatives, events, and educational content.
Track partner satisfaction, identify risks, and develop retention strategies to ensure long-term success and origination process alignment.
Drive engagement with Zippy’s digital tools to increase efficiency and consistency across the partner network.
Track and analyze partner performance through Salesforce and internal dashboards, reporting key metrics such as market share, application volume, and funded loans.
Maintain complete, accurate partner and community data within CRM systems.
Provide regular insights and recommendations to leadership to guide forecasting, resource allocation, and strategic decisions.
Collaborate with all departments at Zippy servicing as the voice and advocate for community partners to streamline partner onboarding, enhance workflows, and reduce friction.
Contribute to the design and optimization of scalable onboarding processes, leveraging automation, templates, and CRM enhancements.
Provide structured feedback to Product, Engineering, and Operations to inform technology improvements and strengthen the partner experience.
Support strategic planning for industry conferences by evaluating which events to attend, coordinating sponsorships and logistics, securing and scheduling meetings, and owning the full travel and on-site agenda for the team.
Ensure Zippy shows up organized, prepared, and maximizes every opportunity.
Own and lead recurring partner portfolio, servicing, and credit reviews with key accounts, including agenda setting, preparation, and partner-facing presentation of key metrics such as delinquency, defaults, cures, roll rates, vintage trends, and overall portfolio health.
Translate complex loan, credit, and servicing data into clear, actionable insights, facilitating discussion on the “why behind the numbers” and addressing partner questions in real time.
Serve as the primary point of contact for assigned partner portfolios, coordinating follow-ups and action plans with internal transactions and sales teams.
Monitor servicing activity and performance outcomes, identifying emerging risks, variances, or market-specific trends and proactively collaborating on mitigation strategies.
Use portfolio insights to inform partner education, underwriting refinements, and operational improvements that support long-term portfolio performance.

Benefits

Competitive Compensation: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
Equity for All: As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
Remote Work: Enjoy the flexibility of working from home in a dynamic, remote-first environment.
Comprehensive Health Coverage: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family.
Flexible Spending Accounts: Take advantage of medical & dependent care FSAs to help manage your expenses.
Training & Licensing Support: We invest in your professional growth with resources for training and licensing.
Paid Time Off: We offer generous PTO—and we encourage you to use it!
Wellbeing Programs: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs.
Parental Leave: We provide paid parental leave to support you and your growing family.
No Meeting Wednesdays: Enjoy a mid-week break from meetings to focus and recharge.
Vibrant Slack Community: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more.
Career Growth: We believe in promoting from within, offering you opportunities to grow your career with us.