Community Relations Manager

CVS Health • Cleveland, OH

5d • $21 - $41

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Community Relationship Analysts (CRAs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth. Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRA. High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful. The CRA is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH. Additionally, the CRA is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.

Requirements

• Previous experience in account or community engagement
• Comfort with cold calling and prospecting in a business to business environment
• Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
• Unique ability to adapt and overcome external relationship issues for positive outcomes
• Ability to manage multiple projects & accounts simultaneously
• Ability to work proactively to generate new growth opportunities for our Outreach Teams
• Public speaking combined with strong written and verbal skills
• Bachelor's degree or equivalent work experience required
• US work authorization

Nice To Haves

• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

Responsibilities

• Community Outreach/Engagement Researching and understanding the landscape of influencers and community partners in your respective market.
• Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
• Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
• Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
• Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
• Building and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
• Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
• Maintaining regular touchpoints and contact with key stakeholders. Examples of items to discuss in these conversations include Reviewing weekly KPIs (new leads generated or new patients added) Updates on current status of initiatives Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc.)
• Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth
• Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community
• Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
• Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach Executives
• Generating field account engagement by proactively working with local leaders on community outreach opportunities
• Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives
• Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline
• Other duties as assigned

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees