Community Relations Specialist II (Temporary- 3 months)

L.A. Care Health Plan•Los Angeles, CA

29d

About The Position

As a key creative member of a cross-functional Communications team, the Community Relations Specialist II provides a wide range of essential project support, including co-facilitation of stakeholder meetings and trainings, as assigned, coordinating the delivery of services and goods required for meetings, verification of stakeholder eligibility for committee participation, stipend disbursement, and logistics and data management for stakeholder meetings and activities as assigned. With guidance from management, the Community Relations Specialist II may contribute to ensuring the organization's sponsorships program aligns with strategic priorities. This involves collaboration with multiple departments; establishing and maintaining relationships internally and externally; and, evaluating and routing a high volume of sponsorship requests in accordance with sponsorships policies and procedures. Key responsibilities include writing, creative development, cultivating relationships with community-based organizations, and event planning and support. In collaboration with key internal stakeholders, this position represents the organization in interactions with a wide variety of stakeholders, including employees, consumer council members, consumer advocates, sponsorship recipients, community partners, and online audiences, through meetings, presentations, and written, video, verbal, telephonic, and digital messaging, in alignment with organizational priorities, brand guidelines, and regulatory requirements. With guidance from project leads, this position will create and coordinate internal and external communications strategies and campaigns and identify communications opportunities for dissemination of approved messaging. This includes but is not limited to writing and updating messaging and supporting intradepartmental communications campaigns through a variety of channels, including social media and monitoring and responding to stakeholder inquiries, tracking data, and regularly reporting on internal and external stakeholder engagement metrics.

Requirements

At least 4 years of experience developing and maintaining relationships with key stakeholders.
Experience planning and leading meetings, including developing agendas and minutes, following up on action items, such as writing reports and managing interpersonal dynamics.
Experience collaborating with multiple stakeholders to provide education to consumers, providers, and advocates.
At least 2 years of developing content for social media audiences.
Knowledge and understanding of the unique needs of special populations; experience working with culturally-diverse stakeholders; knowledge of public agencies, organizations, and other resources that support traditionally-underserved communities.
Able to clearly and appropriately communicate with diverse stakeholders in a professional manner.
Excellent oral and written communication skills, as well as the ability to represent L.A. Care and its positions to key stakeholders.
Ability to exercise good judgment in responding to situations by utilizing strong problem solving skills.
Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.
Must be able to work independently or as part of a team; be business-minded as well as empathetic towards stakeholders.
Demonstrated ability to handle a high-volume workload and to adapt quickly to a fast-changing environment.
Skilled at creating social media content like reels, stories and static posts.
Proficiency in MS Office including Outlook, Word, Excel, PowerPoint, Canva, CapCut and Chat GPT.
Must be able to persuade and influence the behavior of vendors to provide service and support continuity at stakeholder meetings. This position will also need the skills to persuade internal and external stakeholders of new and innovative partnership opportunities that will support organizational goals
Travel to offsite locations for work.
Must be available on weekends and evenings.

Nice To Haves

Proficiency in Adobe Photoshop and InDesign, MS Visio, Project, SharePoint, and Access.
Strong knowledge and understanding of Medi-Cal, Medicare and related public health programs.
Strong interpersonal skills, ability to read non-verbal cues, high level of situational adaptability.

Responsibilities

In collaboration with key internal stakeholders, represent the organization in interactions with a wide variety of stakeholders, including employees, consumer council members, consumer advocates, sponsorship recipients, community partners, and online audiences, through meetings, presentations, and written, video, verbal, telephonic, and digital messaging, in alignment with organizational priorities, brand guidelines, and regulatory requirements.
Support the creation of multi-media messaging strategies, social media content and deliverables for multiple stakeholders, including employees, community partners, members, and other key audiences. Identify communications opportunities for dissemination of approved messaging through multiple mediums, this includes collaboration with the key stakeholders support the Enrollee Advisory Committee through co-development of presentations; creating and maintaining stakeholder engagement data; generating reports as needed; responding to stakeholder inquiries; and conducting research as needed.
Responsibilities associated with the planning, preparation, execution, delivery and follow-up of assigned stakeholder meetings and activities. Including but not limited to all administrative work required for successful execution of activities, and for monitoring and documenting compliance with applicable regulations, policies, and procedures, and co-facilitation of meeting topics and trainings.
In collaboration with internal stakeholders, support annual sponsorship priorities. Identify strategic sponsorship opportunities that support organizational goals. Build and maintain positive relationships with stakeholders. Regularly evaluate sponsorship review and approval processes to identify opportunities for increased efficiency and operationalize improvements. Interface with Marketing to develop layout/design of ads for sponsorships.
Perform other duties as assigned.