Community Relations Manager
About The Position
Evolve Treatment Centers offers cutting-edge intensive outpatient, partial hospitalization, and residential programs for teens ages 12 to 17 struggling with substance use and mental health disorders. We use evidence-based treatment modalities, including Dialectical Behavior Therapy (DBT), Cognitive Behavior Therapy (CBT), and Motivational Interviewing (MI), as well as several experiential therapies. The Associate Therapist training program provides a unique opportunity for clinicians to gain experience working with teens facing acute mental health issues, as well as understanding residential and intensive outpatient settings. The Community Relations Manager is the primary liaison to referral sources before and after treatment to ensure the best services possible while simultaneously serving as an advocate for the client and their family. The focus of this position is to promote Evolve Adolescent Behavioral Health’s unique clinical programming to clinicians, therapists, employee assistance programs, treatment professionals, etc. and to identify and foster relationships for client referrals. The Community Relations Manager has a basis of behavioral health clinical knowledge, relational, and a referral book of business on which to build.
Requirements
- Bachelor's degree in marketing, public relations, sales, business, or related field preferred
- Experience in the behavioral healthcare industry with specific expertise in outreach or sales required
- Familiarity with the adolescent treatment landscape preferred
- 2-5 years of experience in behavioral health sales and/or marketing
- Demonstrated ability to advise and collaborate with management on growth opportunities and developing practical business solutions
- Must be computer literate with proficiency in all Microsoft Office products
- Experience working in a CRM system, preferably Salesforce, required
- Strong interpersonal, communication and customer service skills, attention to detail, and ability to multi-task required
- Superior technology skills including computers, smartphones, Internet, social media, etc.
- Demonstrated proficiency in public speaking and professional writing
- This is a full-time remote position, but candidates must be willing to drive up to 200 mile radius.
Nice To Haves
- Familiarity with the adolescent treatment landscape preferred
Responsibilities
- Develop, maintain and grow relationships with mental health professionals in private practice, hospital settings, or other treatment providers
- Work together as a team but also independently in assigned geographic territory
- Identify new referral sources through research, consistent outreach to create and develop new referral streams for Evolve Adolescent Behavioral Health
- Generate new business through outbound telephonic, video and in-person communication
- Retain and nurture existing business relationships, through telephonic, email, video and in-person communication
- Identify additional points of contact in each market for outreach coordinators to build relationships, where applicable
- Execute outreach initiatives in existing markets and new markets in assigned territory
- Collaborate with admissions and clinical teams to ensure quality assurance for each referral partner and improve client experience
- Create and maintain a target list of referral sources, develop and implement an annual growth and outreach business plan for assigned territory and provide input in the development and implementation of marketing plans for all service lines
- Utilize CRM to document and track activities, progress, and outcomes with referral sources
- Provide regular communication and updates to direct supervisor. Attend weekly conference calls and other onsite meetings as determined
- Gather and maintain complete, accurate knowledge of clinical services to fully support compelling dialogue with referral sources
- Serve as a resource to organizational leaders for market and competitive intelligence
- Ability to present Evolve Adolescent Behavioral Health in an informative and professional manner
- Provide compassionate and high-quality customer service
- Ability to travel within assigned territory on a regular and consistent basis
- Perform all tasks independently, with accountability and integrity
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What This Job Offers
Job Type
Full-time
Career Level
Manager
