Manager, Community Relations

Mayo Clinic•Rochester, MN

2d•Onsite

About The Position

The Manager, Community Relations, is responsible for leveraging Mayo Clinic’s expertise to support community health needs. The Manager develops and maintains strategic community connections that align with the goals and priorities of Mayo Clinic, specifically focusing on efforts in Rochester, Minn., and Olmsted County. Working with department leaders, the Manager establishes data-driven goals and benchmarks for community engagement efforts, ensuring alignment with organizational priorities. The Manager is experienced in data analysis and using data to inform recommendations. The Manager will design and apply metrics to evaluate the effectiveness, reach, and outcomes of community relations initiatives. This includes collecting, analyzing, and interpreting qualitative and quantitative data (e.g., participation, sentiment, feedback, community impact indicators) to inform strategy and decision-making. The Manager will work with colleagues to develop dashboards, reports, and presentations to communicate results and insights to leadership and key stakeholders. The Manager is also knowledgeable in storytelling and digital and social campaigns, able to make connections to and recommendations for Mayo Clinic’s owned and earned content strategies. The Manager is a trusted adviser to executive leaders, and maintains a high profile in the community, broadly recognized as a representative of Mayo Clinic in Rochester. The Manager is responsible for developing and expanding strategic community partnerships and building strong relationships with key community influencers, including local government officials and civic leaders. The Manager will identify and manage opportunities for Mayo Clinic engagement and influence. The Manager partners with internal teams (legal, compliance, communications, operations, and leadership) to manage complex or high-risk community issues. The Manager represents Community Relations among internal and external audiences, may serve on internal and external committees, and takes on other duties as assigned. The Manager supports Community Relations’ administrative functions, which may include monitoring budgets and supervising staff.

Requirements

Experienced in data analysis and using data to inform recommendations
Knowledgeable in storytelling and digital and social campaigns
Ability to work in-person in Rochester, MN, on a daily basis with the ability to commute between community locations in and around Rochester regularly

Responsibilities

Leveraging Mayo Clinic’s expertise to support community health needs
Developing and maintaining strategic community connections that align with the goals and priorities of Mayo Clinic, specifically focusing on efforts in Rochester, Minn., and Olmsted County
Establishing data-driven goals and benchmarks for community engagement efforts, ensuring alignment with organizational priorities
Designing and applying metrics to evaluate the effectiveness, reach, and outcomes of community relations initiatives
Collecting, analyzing, and interpreting qualitative and quantitative data (e.g., participation, sentiment, feedback, community impact indicators) to inform strategy and decision-making
Developing dashboards, reports, and presentations to communicate results and insights to leadership and key stakeholders
Making connections to and recommendations for Mayo Clinic’s owned and earned content strategies
Developing and expanding strategic community partnerships and building strong relationships with key community influencers, including local government officials and civic leaders
Identifying and managing opportunities for Mayo Clinic engagement and influence
Partnering with internal teams (legal, compliance, communications, operations, and leadership) to manage complex or high-risk community issues
Representing Community Relations among internal and external audiences
Monitoring budgets and supervising staff