Community Relations Coordinator

Danos•Houston, TX

11d

About The Position

Overview The Employee Engagement & Events team is seeking a part-time, customer-focused professional to support employee ticket distribution and engagement initiatives. This role is highly employee-facing and serves as a key point of contact for internal partners, ensuring ticket requests are handled professionally, accurately, and on time. The ideal candidate is dependable, detail-oriented, and service-oriented, with strong listening skills and clear verbal and written communication. While basic tracking and reporting are required, the primary focus of this role is delivering a consistent, high-quality employee experience. Responsibilities Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines. Communicate clearly and professionally with employees via email, phone, and in-person interactions. Distribute and track usage of tickets for local and regional events, including but not limited to: Houston Livestock Show and Rodeo Houston, Astros events, Colorado Rockies, and Midland Rockhounds. Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail. Actively listen to employee questions or concerns and respond appropriately, escalating issues when needed. Maintain a positive, responsive, and service-oriented experience for all employee interactions. Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools. Ensure timely updates to tracking records to support accountability and internal reporting. Assist with basic reporting related to ticket usage, employee participation, and inventory levels. Identify recurring questions, issues, or process gaps and communicate them to support continuous improvement.

Requirements

Demonstrated customer service experience in a customer-facing role required.
Experience supporting metrics, dashboards, or engagement reporting in an administrative or customer-service environment.
Basic proficiency in Excel, including data entry and maintaining organized tracking records.
Must be okay with working part-time role and have consistent availability Monday through Friday, 12:00 p.m. – 6:00 p.m.
Occasional evening or weekend availability may be required based on event schedules.
High school diploma or GED equivalent required.
Must meet conditional job offer requirements including background check, drug test (Hair follicle), agility /fit for duty.

Responsibilities

Serve as a primary point of contact for employees regarding ticket availability, requests, distribution timelines, and usage guidelines.
Communicate clearly and professionally with employees via email, phone, and in-person interactions.
Distribute and track usage of tickets for local and regional events, including but not limited to: Houston Livestock Show and Rodeo Houston, Astros events, Colorado Rockies, and Midland Rockhounds.
Accurately document ticket assignments, confirmations, returns, and usage with strong attention to detail.
Actively listen to employee questions or concerns and respond appropriately, escalating issues when needed.
Maintain a positive, responsive, and service-oriented experience for all employee interactions.
Maintain accurate ticket logs and tracking spreadsheets using Excel or similar tools.
Ensure timely updates to tracking records to support accountability and internal reporting.
Assist with basic reporting related to ticket usage, employee participation, and inventory levels.
Identify recurring questions, issues, or process gaps and communicate them to support continuous improvement.