Community Relations Coordinator
About The Position
Responsible for creating positive and memorable experiences for potential customers and referral sources. Conducts in-home visits with prospective residents, makes direct inquiry follow-up calls and initiates follow-up letters. Ensures that meaningful tours are provided and coordinates admissions process through completion. Participates in the development and implementation of the quarterly business development plan. Effectively manages the facility inquiry tracking system on a daily basis, understands customer referral patterns, conversion rates and effectively utilizes data to improve internal sales and develop service improvement initiatives. Alerts appropriate building staff of projected move-ins/admissions, move-outs/discharges and unit or room changes through effective communication (daily stand up meetings and other appropriate forums). Maintains a working knowledge of federal and state regulations regarding acuity levels and licensure. Monitors occupancy trends and conversion ratios. Assisst Executive Director with ensuring that all employees are providing excellent customer service to internal and external customers. Ensures compliance and understanding of all regulations regarding residents’ rights. Participate in the in-service sales training as needed.
Requirements
- Treats all residents fairly, and with kindness, dignity, and respect.
- English literate and strong written and verbal communication skills.
- Possesses excellent sales and marketing skills.
- Must have patience, tact, cheerful disposition and enthusiasm when interacting with staff, residents and Visitors.
Responsibilities
- Creating positive and memorable experiences for potential customers and referral sources
- Conducting in-home visits with prospective residents
- Making direct inquiry follow-up calls and initiates follow-up letters
- Ensuring that meaningful tours are provided and coordinates admissions process through completion
- Participating in the development and implementation of the quarterly business development plan
- Effectively managing the facility inquiry tracking system on a daily basis
- Understanding customer referral patterns, conversion rates and effectively utilizes data to improve internal sales and develop service improvement initiatives
- Alerting appropriate building staff of projected move-ins/admissions, move-outs/discharges and unit or room changes through effective communication
- Maintaining a working knowledge of federal and state regulations regarding acuity levels and licensure
- Monitoring occupancy trends and conversion ratios
- Assisting Executive Director with ensuring that all employees are providing excellent customer service to internal and external customers
- Ensuring compliance and understanding of all regulations regarding residents’ rights
- Participating in the in-service sales training as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
