Community Programs Supervisor

The Pathfinder Network•Portland, OR

10d•$25 - $26

About The Position

The Community Programs Supervisor will support the coordination and administration of all programming at the Center for Family Success, supporting individuals and families impacted by the criminal justice system. Your role will include supervising and supporting direct service staff and leading, planning, organizing, coordinating, and delivering high impact programs. You will work with the Community Programs Department Manager and other TPN leaders to carry out the mission, vision, values and strategic vision of The Pathfinder Network, and promote program delivery and fidelity using evidence-based, responsive, and relevant practices that engage participants in a holistic, strengths-based, and healing-centered way. You will act as a liaison between TPN staff, community partners, and the agency leadership team. You are responsible for ensuring The Pathfinder Network programs are fully supported to consistently deliver with excellence. This role will work collaboratively with the agency Directors, Department Managers, Program Managers, and Training and Development, Data and Operations teams. You will provide support to the leadership team and work on special projects that further the agency's mission. Your relational and communication skills, high level of empathy, ability to achieve results through people, and commitment to accountability, time management and prioritization will enable you to be successful in this position.

Requirements

Equivalent to an Associate’s degree in a related field.
Three or more years of related experience. Experience supervising staff preferred.
Experience facilitating groups.
Experience working with service providers and community-based organizations.
Non-profit experience and/or experience with the criminal justice system.
Must pass a criminal history background check, employment verification, motor vehicle records check, and drug screen (which does not include testing for marijuana). Employment is contingent upon being granted badged access to Facilities and program sites.
Must possess a valid driver’s license and have access to a motor vehicle during work hours that is covered by adequate car insurance.
Must pass a Motor Vehicle Report (MVR) check that meets the organization’s underwriting criteria.

Nice To Haves

Lived experience with the criminal justice system valued.
Ability to fluently speak, read, and write in both English and Spanish valued.
Intermediate level computer capabilities in use of databases, web-based environments, word processing, email, and spreadsheets.
Excellent written and verbal communication skills, and ability to present and work with diverse audiences, specifically racial, ethnic, gender expression, socioeconomic, education, spiritual and other cultural backgrounds.

Responsibilities

Staff Support, Training, and Supervision
Supervise and support program staff and promote staff retention and holistic wellness.
Create and monitor staff schedules, provide individual staff supervision, and complete personnel documentation.
Recruit, hire, and onboard new staff.
Be present and available to staff as they perform their work and require assistance, have questions, and identify solutions.
Ensure coverage of all methods of service delivery through planning and collaboration.
Facilitate team meetings to support staff and ensure the successful delivery of programs.
Evaluate and support staff in all operational and service delivery practices, such as intakes, creating service plans, assessing participant progress, implementing services, providing resources and referrals, and closures.
Support in completion of paperwork and documentation as required. Ensure staff are processing documentation and paperwork as well as entering all data as required. Conduct at least monthly audits of electronic and paper files.
Complete staff reviews and utilize performance support system and tools to ensure the success of staff.
Train, coach, observe and provide feedback to staff and work with TPN’s Training Department to support program integrity and professional development of staff. Engage in ongoing training, coaching and support and participate in continuous quality improvement efforts.
Participate in train the trainer processes for program curriculums and models. Role model effective use of curriculums and model, and train, coach and support other staff.
Program Delivery and Supervision
Support the implementation of all program performance plans including the planning, coordination, and completion of all program performance output and outcome goals.
Use information, data reports, and feedback loops to support successful delivery of programs.
Facilitate successful implementation of day-to-day operational practices supporting program delivery. Maintain program supplies and materials.
Teach, coach, and model positive parenting skills and other cognitive and social skills. Reinforce positive behaviors and progress.
Facilitate classes using standardized curriculum and delivery model. Substitute in classes and/or facilitate support groups. Plan, review, and prepare materials for facilitation of classes.
Support parent’s successful engagement with groups and other services at the Center for Family Success. Collaborate with and maintain communication with group facilitators/coaches, advocates, parent partners, peers, and other staff working with parents to support their successful participation and completion of programming.
Assist in the completion and submission of all programmatic and grant reporting.
Adhere to program budgets and financial policies and guidelines. Plan for and approve program expenses.
Assist with and lead policy and procedure development to support all aspects of programming and operations.
Support teams with all family engagement events and activity planning.
Communicate with stakeholders and support and coordinate community engagement, outreach, collaboration, and partnership.
Lead efforts to ensure a consistent referral stream and coordinate intake processes.
Assist in implementation of new programming and grant projects from start to sustainability and serve as a leader in efforts to continuously improve, assess and advance all programs.
Support, review and act on all aspects of participant and community feedback.
Other duties as assigned.
Participation in Shared Leadership (=5% of your time)
Be a champion in the shaping and sustaining of a diverse, equitable, inclusive and just workplace, with a focus towards creating racial equity.
Participate on cross-departmental teams or committees regarding organizational policies, processes and work environment
Participate in Temporary Teams, Equity Team, Employee Resource Groups, and other teams
Contribute individualized skills, knowledge, experience and expertise to help the agency reach its mission

Benefits

Generous paid time off (12 accrued vacation days + 12 accrued sick days during your first year of employment, mental wellness hours)
17 paid days of significance each year
Extended holiday days of significance with a week off at the end of the year and 3 4-day weekends
Paid 30-minute lunch breaks
Employer-paid employee-only medical, vision and dental coverage starting first day of employment
Flexible Spending Account, Dependent Care Assistance Program, and employer-funded Lifestyle Spending Account
401k retirement plan with 3% employer match, fully vested immediately
Employer-paid short-term disability and accidental death and dismemberment
Employment with TPN may mean you are eligible for Public Service Student Loan forgiveness
Employee recognition program, staff appreciation awards and swag store
Bilingual pay differential for eligible positions
Shared Leadership model and opportunities to contribute to agency success and growth
Development opportunities and trainings