Community Program Manager

HubSpot

10h

About The Position

We are seeking a highly motivated and experienced Community Program Manager to join our team. In this role, you will be instrumental in supporting our community through key projects, programs, and strategic initiatives, while also contributing to various other community teams. Not a single day is the same in this role! We are looking for a Jack or Jill of all trades who can lead a project, manage ambiguity, loves change, and is always up for a challenge.

Requirements

• 2+ years proven experience in the community industry
• Project or program management experience
• Experience with utilizing AI in your day-to-day work activities
• Ability to work autonomously, yet collaborate with many teams
• The ability to turn ambiguity into clear plans and timely deliverables
• Demonstrated experience in supporting communities through significant change (yes, we’ll ask for examples!)
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Strong interpersonal skills and a passion for building and nurturing communities.
• Ability to work collaboratively with cross-functional teams.
• Proactive, organized, and capable of managing many projects simultaneously

Nice To Haves

• Sense of humor, GSD and growth mindsets, knows the HubSpot platform

Responsibilities

• Lead and manage community projects, programs, and initiatives - ensuring clear and timely updates to all stakeholders.
• Develop and implement support resources and enablement to assist community members.
• Track and report on key community metrics, providing insights and recommendations for program optimization.
• Evaluating data across many channels (Looker, GA4, platform analytics, emerging AEO tools, etc)
• Collaborate with internal teams (e.g., product, engineering, marketing) to ensure community needs are represented and addressed in project planning and execution.
• Organize and facilitate community events, workshops, and forums to foster engagement and gather insights.
• Monitor community sentiment and identify areas for improvement in migration support and overall program experience.
• Contribute to the development and execution of other community programs and initiatives as needed.
• Experience with scaling internal and external initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees