Community Outreach Specialist

Vynca•Santa Ana, CA

2d•Onsite

About The Position

The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be responsible for developing and maintaining new contacts and/or partnerships in the community. The desired candidate will develop and execute strategic community outreach plans. The position is responsible for identifying, operationalizing, and measuring the success of our community partnerships related to social determinants of health. Most work will occur in partnership with the community and Vynca’s enhanced care management team. If you have a strong drive to help the underserved, this position is for you! This field-based position requires traveling throughout Orange County. Candidates wishing to be considered must reside within 20-miles of assigned territory due to frequency of travel.

Requirements

2 years of experience in healthcare sales or at a community-based organization required
Experience working with underserved communities and in healthcare
Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
Experience working in a CRM, Salesforce experience preferred
Must possess strong organizational skills
Ability to work independently
Proficient with Microsoft and Google applications
Strong communication, speaking, and presentation skills
Strong motivational skills, including conflict/dispute resolution techniques
Must have access to a reliable internet connection
Valid driver's license and reliable, insured, and registered automobile

Nice To Haves

Ideal candidates will have knowledge of the local healthcare landscape and/or community resources, although not required.
Bilingual (English/Spanish), highly preferred

Responsibilities

Build and maintain relationships with community stakeholders, including resource centers, medical facilities, and advocacy groups.
Drive referrals into Vynca care programs - primarily Enhanced Care Management
Continuously expands knowledge and understanding of community services and resources; maintains frequent contact with community agencies serving vulnerable populations.
Understand local market dynamics and agency strengths.
Develop and execute strategic marketing plans.
Identify and communicate cultural issues affecting members.
Track sales activities and conduct presentations.
Support community events and maintain high customer service standards.
Serve as a liaison between patients and practices.
Strengthen referral partnerships through outreach efforts.