Community Outreach Manager

All In Energy•Boston, MA

65d•Hybrid

About The Position

Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We are seeking an organized, communication-focused Community Outreach Manager to lead a multilingual and multicultural team of Outreach Ambassadors to drive adoption of energy efficiency programs and services available to Massachusetts residents. The Community Outreach Manager will represent All In Energy and partner communities at community events and presentations, support team member growth through field coaching and ongoing training, and identify new outreach opportunities in the communities we work with. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. By developing a deep understanding of these energy programs and capturing feedback from the community, you will contribute to the continuous improvement of our outreach strategies and field operations. Your feedback on both tactical and strategic implementation of the program will have a large impact on future campaigns.

Requirements

Significant experience working as a canvasser, organizer, or outreach representative, preferably in an environmentally-focused capacity.
Strong leadership and peer coaching skills.
Experience mentoring and/or managing people of diverse racial, economic, and cultural backgrounds.
Passion for addressing global climate change, equitable clean energy access, and/or economic and environmental justice.
Experience organizing and/or communicating with residents of low-income communities, communities of color, and/or English-isolated communities.
Detail-oriented and able to keep records and systems organized, while identifying opportunities to streamline existing systems.
Skill in developing outreach plans, goals, and performance metrics.
Experience using Google Suite; creating and organizing documents within Google Drive.
Ability to work independently and as a part of a small, nimble team.
Valid driver’s license and access to a reliable personal vehicle.
1 day a week or more (20%) in-person at outreach activities across Eastern and Central MA and/or in the Lawrence office

Nice To Haves

Bilingual in either Spanish, Portuguese, or Khmer.
Experience drafting and working with key performance indicators (KPIs).
Experience working with Customer Relationship Management (CRM) systems like Salesforce and project management software like Asana.
Basic knowledge of how homes use and lose energy.
50% or more time in-person at outreach activities across Eastern and Central MA and/or in the Lawrence office

Responsibilities

Provide leadership and support for a team of Community Outreach Ambassadors, focused on promoting and delivering energy efficiency services to Massachusetts residents.
Collaborate with the Director of Customer Engagement to implement new outreach projects and strategies designed to increase our community impact.
Prospect for new event tabling and community partnership opportunities with local businesses, non-profit organizations, schools, houses of worship, etc., in partner communities.
Capture learnings and best practices to help All In Energy improve its field operations, using these learnings to identify coaching opportunities and craft necessary trainings.
Collaborate with the Director of Customer Engagement to develop and deliver training to field staff on effective and efficient canvassing and tabling techniques.
Provide one-on-one and group coaching to outreach team members on topics such as event tabling best practices, rebuttals, event prospecting, and other identified skill gaps.
Provide individualized support through weekly check-ins, field-based outreach coaching, and supplementary training sessions.
Identify, reinforce, and measure progress towards achieving monthly and quarterly team goals.
Create and analyze performance reports in our Salesforce CRM to evaluate team member performance, using data to identify areas for improvement.
Maintain organized campaigns, contact records, and dashboards in Salesforce to measure the Outreach Team’s impact on the communities we serve.
Support Outreach Team members to navigate and understand the various platforms and programs used by the team, such as Salesforce, GSuite, and Asana.
Support your team at events, presentations, and door-to-door canvassing, representing All In Energy and partner communities, and engaging with residents to educate them about beneficial clean energy programs.
Represent All In Energy and the Outreach Team in partner meetings for Home Modernization Navigator and other programs.
Facilitate outreach data and impact reporting to program partners and help respond to requests from partners and funders