Community Outreach & Enrollment Specialist
About The Position
The Community Outreach & Enrollment Specialist is a mission-critical, community-facing role responsible for driving enrollment into Skilled US programs through consistent outreach, relationship-building, and pipeline development. This position is highly in-person and requires active engagement in the community, including Phalen Leadership Academies (PLA) schools, Indianapolis neighborhoods through events, direct referrals, partner meetings, and grassroots recruitment. This role exists to ensure Skilled US has a steady and measurable flow of new learners entering our GED, ELL, and workforce training pathways. The Community Outreach & Enrollment Specialist will be held accountable for generating qualified leads, converting interest into scheduled intakes, and supporting enrollment completion through hands-on follow-up and barrier navigation. The ideal candidate is outgoing, persistent, highly organized, and deeply aligned to mission. You are comfortable approaching people, building trust quickly, speaking publicly, and representing Skilled US with professionalism and energy. You understand that outreach is not just marketing, it’s relationship work, consistency, and follow-through that leads to real enrollment.
Requirements
- High School Diploma required; Associate’s or Bachelor’s degree preferred in Marketing, Communications, Workforce Development, Human Services, or related field
- 2+ years of experience in outreach, enrollment, recruitment, community engagement, sales, admissions, or workforce development
- Strong communication skills and comfort speaking with diverse populations in public settings
- Ability to work independently, manage follow-up, and meet weekly outreach goals without constant supervision
- Experience using CRM systems such as Salesforce or similar platforms preferred
- Reliable transportation required and ability to travel locally between Indianapolis and Gary, IN
- Evening and occasional weekend availability required for outreach events and enrollment activities
Nice To Haves
- Bilingual skills are a plus
Responsibilities
- Lead Generation and Enrollment Pipeline Development
- Community Outreach, Events, and Visibility
- Phalen School Enrollment and Student Pipeline Support
- Data Tracking, Reporting, and Accountability
- Collaboration and Internal Alignment
- Other duties as assigned by leadership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
