COMMUNITY OUTREACH DISCOVERY GUIDE

The Children's Museum Houston•Houston, TX

About The Position

Children’s Museum Houston (CMH) seeks a Community Outreach Discovery Guide to facilitate family learning engagement at Children’s Museum Houston’s partner sites in the community and through related programs such as school-based Family Learning Events, afterschool programs and festivals. The Community Outreach Discovery Guide will also have a passion for creating a fun, engaging, and memorable environment that excites children and families, ensuring they are inspired while learning through hands-on activities. This facilitation includes ensuring that the Museum’s policies are upheld, that the activities are delivered and guided as needed for event participant interactions, and that event participants enjoy their experience at Museum-sponsored events.

Requirements

Strong communication skills (communicate with both adults and children in a manner appropriate for their age)
Positive and energetic attitude
Patience, dedication, and reliability
Detail-oriented and a team player
Ability to work flexible hours including evenings and some weekends.
Ability to travel throughout the city and region to present Community Outreach programming in a variety of settings.
Has reliable transportation.
High school diploma
Some college (currently enrolled and working towards a degree)
Previous experience working with children.
Pushing/pulling cart and dolly
Bending at knees
Stooping/climbing
Ability to lift 20 lbs.

Nice To Haves

Bilingual (English and Spanish) preferred.

Responsibilities

Support the facilitation of Community Outreach activities including, but not limited to school-based Family Learning Events, as well as activities at community events and festivals, afterschool and summer camp programs, etc.
Assist with the setup of activations (preparing stations at events and programs with materials and signage) and with the breakdown at the close of events.
Effectively engage participants at events and facilitate their learning by describing, modeling, and prompting engagement with the Museum’s activities.
Monitor and re-stock supplies when necessary, ensuring participants always have the resources they need for an enriched learning experience.
Assist the Outreach team with tasks related to planning and preparing for events when needed.
Be aware and sensitive to the different cultural backgrounds of the families we serve.
Collect evaluations and sign-in sheets for all events.
Share information with program participants about other Museum offerings and direct them to appropriate Museum personnel for additional information.
Serve as a guide and mentor when new Outreach Discovery Guides are onboarded and demonstrate a well-rounded understanding of CMH’s mission
Enforce CMH Outreach Events rules when necessary, and exercise the judgment required to call in the event lead’s assistance when needed.
Demonstrate flexibility to work at various locations around the Greater Houston Area, including Children’s Museum Houston and Fort Bend Children’s Discovery Center.
Demonstrate flexibility by working at CMH during peak hours and special events outside of normal work hours.
Uphold CMH’s values and culture of excellent service at all times and use the judgment needed to diffuse issues with disgruntled participants or arguments between participants.
Other duties as assigned.