Community Outreach Coordinator

SCMCAA•Salem, MO

About The Position

The Community Outreach Coordinator (COC) is responsible for interviewing clients, gathering demographic information, making assessments of their needs, personally assisting the client, referring them to programs operated by SCMCAA or referring them to other outside agencies or organizations that serve low-income persons. COC’s are also responsible for working with families as a support worker by providing support and guidance with the intentions of empowering families to overcome barriers of poverty and become more self-sufficient. COC’s are also responsible for working in the community, facilitating and assisting with community projects (i.e. poverty simulations, school readiness events , etc.) and making presentations. In addition to case management and community projects, COC’s will be required to process multiple applications for crisis programs in an accurate, timely, efficient way.

Requirements

Must have an Associates Degree in a Social Service field and/or 2 years of experience in related field at a minimum.
Must have good computer skills. (Keyboarding test may be required)
Must have a valid Missouri Driver’s License
Must have liability auto insurance
Must have well-rounded knowledge of community resources
Must have public speaking experience
Must have community projects experience
Must be willing and able to travel out of the area for training, meetings, etc.
Must be willing and able to train other staff in all components of job after 6 months of hire date
Must have a working knowledge of demographic and geographic area of the community
Must have the ability to work effectively with local community agencies and individuals
Must have the ability to handle sensitive agency participant information in a confidential manner
Must have the ability to help train newly hired staff in intake and general office procedures

Responsibilities

Enter demographic and other client information into Management Information System (MIS), FAMIS system, and ROSIE system
Make assessments of families and individuals
Make and follow-up referrals
Complete and render 600 inner agency referrals
Complete and render 300 outer agency referrals
Complete 90 CSBG eligible Information Linking Packets
Process and e-file 40 CSBG eligible federal/state tax returns (Earned Income Tax Credit (ETIC), Child Tax Credit (CTC))
Process 50 CSBG eligible state tax credits (Property Tax Credit (PTC), Certification of Rent Paid (CRP))
Facilitate and process Life Improvement Family Training (LIFT) classes (per office)
Ensure that a minimum number of participants attend each type of class
Conduct Pre/Post Tests at each LIFT Class to ensure that at least 75% of participants demonstrate an increase in knowledge
Assist co-workers and community partners to ensure that one event that features FREE school supplies exists in each county served by SCMCAA
Pre-register at least 200 low-income children
Ensure that 200 low-income children receive services and supplies
Assist in coordination of event, as well as assist in arranging for community partners to provide free services to students
Record hours of volunteer hours from community volunteers
Work with community partners and assist in coordination of “team” to raise $500 toward purchase of school supplies
Assist low-income children with follow-up services
Complete crisis program applications for eligible households
Complete Weatherization applications for eligible households
Enroll a minimum of 4 family support clients
Provide each Family Support Client with an average of 20 hours per year of family support sessions and administer quarterly Family Self Sufficiency Scalings
Empower low-income clients enrolled in the Family Support program to achieve at least one of the following goals
Utilize “ROMA” Reports to document clients’ achievements
Assist with special agency projects, including preparation, coordination, etc.
Perform additional duties as assigned by supervisor