Community Outreach Coordinator (PHM)- Bakersfield 1.2

Universal Healthcare MSO•Bakersfield, CA

2d•$22 - $27•Onsite

About The Position

The Community Outreach Coordinator is responsible for engaging and connecting members with the Population Health Management (PHM) team through proactive outreach and relationship building. Outreach efforts include telephonic, electronic, and in-person engagement at member homes, clinics, community sites, or the office. The primary focus is to conduct outreach for enrollment into specialized case management programs where members are eligible, complete new and annual Health Risk Assessments (HRAs) for members, re-engage members who have become disconnected, and support member understanding of available case management services. This position plays a vital role in building trust with members, addressing barriers to communication, and ensuring timely connection to the appropriate case management team members. The role also includes assisting with member correspondence, tracking encounters, researching member contact information, and documenting all activities in the Case Management (CM) system. The Community Outreach Coordinator represents the PHM team in the community, supporting member engagement activities, collaborating with local organizations, and helping to improve the overall member experience.

Requirements

High School diploma or GED.
Valid CA driver's license and reliable transportation for extensive travel to member residences and community sites.
Possession of valid automobile insurance.
Able to sufficiently engage members in a variety of settings, including by phone, at member homes, in clinics, hospitals, shelters, and other community locations.
Strong organizational skills, with the ability to manage multiple priorities and projects.
Strong interpersonal and communication skills, including conflict resolution and teamwork, with the ability to build trust with members, providers, and community partners.
Ability to communicate in a culturally sensitive and respectful manner with members and community organizations.
Awareness of the impact of unmitigated bias and judgment on health outcomes.
Sound decision-making and judgment skills, including the ability to work autonomously while knowing when to consult with supervisors or team members.
Proficiency with Microsoft Office applications (Word, Excel, Outlook), case management systems, and general Office equipment (e.g., desktop computers, copy machines, scanners, fax machines, telephones).
Commitment to professionalism, continuous learning, and quality improvement.
Ability to always maintain strict confidentiality.

Nice To Haves

Experience in community health, outreach, or health care setting preferred
Bilingual proficiency in English and Spanish strongly preferred.
Experience working with diverse populations, including individuals with behavioral health needs, substance use conditions, or chronic health conditions preferred.
Knowledge of medical insurance, basic medical terminology, and the managed care environment preferred.

Responsibilities

Conduct outreach activities to support member enrollment into specialized case management programs (e.g., complex or enhanced care management), when referred or eligible.
Complete new and annual Health Risk Assessments (HRAs) with all PHM members as part of ongoing engagement and population health requirements.
Re-engage existing members who have become disconnected from PHM programs and ensure they are connected back to their assigned case management team.
Prepare and send member correspondence (letters, forms, reminders) as directed by case managers or in alignment with case management protocols.
Utilize research strategies and available databases to locate updated member contact information when initial outreach attempts are unsuccessful.
Route members to the appropriate case management team members for follow-up and program support.
Effectively explain PHM programs and services in a culturally appropriate and engaging way that fosters trust and encourages participation.
Document all outreach, engagement activities, and member encounters in the Case Management (CM) system accurately and in a timely manner.
Track outreach encounters, follow-ups, and outcomes in accordance with program protocols and quality requirements.
Conduct community and in-home visits to engage members, requiring frequent travel within the service area.
Participate in community events, health fairs, navigation clinics, and other activities to support member engagement and education.
Develop and maintain relationships with community organizations, providers, and other stakeholders to facilitate outreach and engagement.
Provide information and resources in a manner that is culturally and linguistically appropriate for members and their families.
Maintain confidential member information in compliance with organizational policies and regulatory standards.
Support organizational quality initiatives by assisting with outreach to close care gaps, wellness calls, and follow-up on preventive services.
Maintain communication with supervisors and team members to ensure program requirements and member needs are met.
Attend team meetings, training, and community networking events as required.
Perform other duties as assigned that support organizational goals and objectives