Community Outreach/Business Development Representative

Rotary Recovery • Northbrook, IL

2d

About The Position

The Community Outreach/Business Development Representative serves as the primary ambassador between the outpatient substance use disorder treatment facility and the surrounding community. This role focuses on building referral relationships, increasing program visibility, and educating community partners about available treatment services while maintaining compliance with healthcare regulations and a compassionate, recovery-oriented approach.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree in Marketing, Communications, Public Health, Social Work, or related field preferred)
• Experience in healthcare marketing, community outreach, or behavioral health services
• Strong interpersonal, presentation, and relationship-building skills
• Understanding of confidentiality and HIPAA compliance
• Trauma-informed and culturally responsive communication
• Professional relationship development
• Ethical marketing and healthcare compliance awareness
• Public speaking and community education
• Organization, documentation, and time management

Nice To Haves

• Experience working with substance use disorder or mental health populations
• Knowledge of local healthcare systems and community resources
• Bilingual or multilingual skills
• Lived experience or recovery-informed perspective (where appropriate and compliant with organizational policy)

Responsibilities

• Develop and maintain strong relationships with referral sources, including healthcare providers, hospitals, probation/parole offices, schools, employers, shelters, and community organizations
• Educate community partners on outpatient substance use disorder services, eligibility, and referral processes
• Represent the facility at health fairs, community meetings, recovery events, and professional networking events
• Support marketing strategies that increase awareness of outpatient SUD services
• Distribute marketing materials while ensuring compliance with HIPAA and ethical standards
• Assist with outreach campaigns targeting underserved or high-risk populations
• Collaborate with leadership and clinical teams to ensure accurate representation of services
• Provide presentations and informational sessions on substance use disorder treatment, recovery resources, and harm reduction (as appropriate)
• Serve as a point of contact for community questions regarding services and access to care
• Promote stigma-reducing messaging and trauma-informed communication
• Track referral activity, outreach efforts, and community engagement outcomes
• Maintain outreach logs and contact databases
• Provide regular reports on outreach effectiveness and referral trends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED