Community Outreach & Business Development Lead

British Swim School of West Portland Suburbs

12d•$17 - $20•Hybrid

About The Position

This role is ideal for a people-person with a background in sales or business development who enjoys building relationships within the local community. You will balance providing excellent support to our families with a proactive approach to growing our school through community partnerships. At British Swim School, we are more than a swim lesson provider. We are a survival-first organization committed to making a real difference in our community. As part of the Customer Success Team, your goal is to ensure every family feels supported, informed, and confident—while helping us expand our reach and impact locally.

Requirements

Friendly, confident communicator who enjoys networking and building rapport.
Strong customer service skills with a natural ability to persuade and enroll others in our mission.
Organized and self-motivated—you enjoy "getting out there" to make things happen.
Comfortable using phone systems, CRM tools, and basic technology
Willingness to attend local events during evenings or weekends as needed
High School Diploma or Equivalent
Customer Service and/or Sales experience - 1 year (preferred)

Nice To Haves

Bilingual English/Spanish preferred (not required)

Responsibilities

Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.
Manage customer inquiries and support requests, ensuring every family feels valued.
Lead by example: Share successful enrollment techniques and tips with our CSR team to help increase our overall conversion rates
Maintain accurate customer records and follow up proactively with prospective leads.
Proactively reach out to and build long-term partnerships with local schools, preschools, daycares, HOAs, and community groups.
Identify and coordinate opportunities for water safety presentations, booths, and local events to increase brand awareness.
Represent British Swim School at community events (occasional evenings/weekends as needed).
Identify new community-based opportunities to drive lead generation and school growth.