Community Operations Manager

The Engine•Cambridge, MA

2d•$100,000 - $135,000

About The Position

The Engine supports Tough Tech founders working to solve the world’s most pressing challenges in climate, health, and advanced systems. We do this through powerful founder programs, access to shared infrastructure and labs, and by convening a national network of corporate partners, investors, and experts. Position Summary The Engine Accelerator is looking for a motivated and collaborative manager to join our Community Operations team. This individual will be in charge of driving the Resident experience and general operations of our incubator. The ideal candidate has extensive hospitality experience, is a self-starter who is comfortable in a fluid work environment, takes ownership of projects and work streams , and is able to synthesize and communicate information clearly and concisely. The ideal candidate will have a diverse operations background and can oversee customer service, community, building operations and support the work of The Engine team as well. This role works directly with the VP of Operations

Requirements

Hospitality experience
Motivated by The Engine’s mission to help tough tech entrepreneurs create game-changing companies
At least 3-5 years of management experience
Have excellent project management skills, ability to multitask effectively
High collaborator and team player, willing to jump into anything
Highly detail oriented with superb organizational skills.
Creative and innovative thinker
Outstanding communication skills, both written and verbal
Calm individual who can operate under pressure, meet deadlines, and pivot quickly
High level of proficiency in Microsoft Office Suite, Hubspot, and Slack.
Be able to work autonomously, but willing to ask questions and receive feedback

Responsibilities

Manage all aspects of the Resident experience at our incubator.
Maintain relationships with all teams during their tenure and serve as a liaison between residents and our ecosystem.
Proactively manage the building operations and systems maintenance
Manage, train and develop team of Community Operations associates
Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
Develop and oversee resident engagement events and series through the Community Operations team
Manage all IT services and relationships with vendors
Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
Build, track, and manage budget for Community Operations department
Prepare and execute resident & vendor agreements and paperwork
Work through Community Operations associates to manage daily maintenance of the space
Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience
Develop SOPs for our operations team, building management and resident communications