Community Operations Manager

Cohere Life, Inc.•Frisco, TX

just now•$65,000 - $75,000

About The Position

The Community Operations Manager (“COM”) for The Grove Frisco will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. The COM will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. Working collaboratively with team members, the COM will oversee all aspects of community governance including Board of Director matters. The COM will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.

Requirements

Minimum of five years of progressively responsible, professional community engagement and/or community association management experience
Bachelor’s degree or higher in a relevant field with transferrable skills and knowledge
Effective contract negotiation and vendor relationship management
Knowledgeable of facilities management including pools, budgeting, community financials, building trades and landscape management all for large scale community associations
Knowledgeable in covenants enforcement and architectural guidelines for large-scale communities
Skilled in community organizing, volunteer management and event planning
Experience in conducting meetings and taking, transcribing and distributing meeting minutes
Comfortable speaking before small and large groups
Proficient in Microsoft Office Suite, including Word, Excel, Publisher, PowerPoint and Outlook

Nice To Haves

Professional certification(s) from the Community Association Institute (CAI) and their professional development program preferred

Responsibilities

Manage all administrative duties for the support of the Operations objectives, including tasks, special projects, events, and mass mailings.
Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
In collaboration with the Executive Director, Cohere colleagues and other stakeholders, develop a dynamic community engagement strategy that is reflective of the community brand, vision and culture.
Analyze resident surveys and data to provide programming solutions for community needs and create programs that are in line with resident data and interests.
Oversee the compliance process in accordance with stated policy and community guidelines; generate/increase support for and compliance with guidelines through education, communication and relationship building with stakeholders.
Manage the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process; prepare weekly Design Review Committee meeting agenda; present applications to the Design Review Committee; follow up with owners or contractors on Design Review Committee decisions.
Lead efficient deployment of reported community concerns including tracking, contractor coordination, follow-up with stakeholders and electronic documentation of all relevant communication.
Be knowledgeable on community governing documents and community guidelines.
Respond to inquiries related to the Transfers and Disclosures process, coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Ensure the integrity of all association documents & files; serve as records management coordinator.
Assist in the welcome process of new residents/owners.
Oversee preventative maintenance services and daily maintenance of community assets including landscape, pools, and similar assets.
Prepare reports on all amenity repairs and maintenance concerns.
Vet appropriate vendors, service providers and contractors. Manage bid and selection process.
Carry out risk management responsibilities with emphasis on adherence to requirements set forth by the governing documents, monitory property for potential risk and make recommendations to mitigate risk.
Conduct regular inspections of community property and assets to identify maintenance needs.
Coordinate maintenance with external contractors as necessary, ensuring quality workmanship.
Implement preventive maintenance programs.
Assist in annual budget preparation.
Foster a culture of teamwork, accountability, and improvement within the team. Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.
Attend after-hours events and meetings as necessary.
Other duties as assigned.