Community Manager
About The Position
Are you ready to take your career to the next level? We’re seeking a dedicated Community Operations Manager to lead the day-to-day operations and create an extraordinary living experience for our residents. If you’re a proactive leader, effective communicator, and team player, this could be your next big opportunity! As the Community Operations Manager, you will steer the operations of 4 residential communities, guiding your team toward operational excellence, high resident satisfaction, and a vibrant, inclusive work environment. You’ll ensure the highest standards at your properties while collaborating with regional teams to meet operational and financial goals. Most importantly, you’ll foster a sense of community where residents feel at home, and employees feel valued.
Requirements
- Five+ years of leadership and management experience
- Strong financial acumen and understanding of relevant regulations.
- Excellent communication, strategic-planning, organizational, and problem-solving abilities
- Exceptional coaching, team building and leadership abilities
- Proficiency in software applications, smartphones, and reporting/analysis tools.
Nice To Haves
- Background in customer service or hospitality preferred but not required
Responsibilities
- Guide, motivate, and empower your team by setting clear expectations and holding them accountable.
- Supervise on-site maintenance staff and ensure coverage for emergencies.
- Fulfill supervisory responsibilities including hiring, training, directing work, rewarding, disciplining, mentoring, and problem-solving.
- Mentor new team members once they join the team, to ensure a smooth onboarding process
- Oversee employee performance with guidance, coaching, and development plans.
- Create a welcoming and inclusive environment for residents.
- Responsible for accurate resident records.
- Monitor and manage responses to resident correspondence and work order requests, ensuring prompt, efficient service and maintaining high levels of resident satisfaction.
- Coordinate and organize events to boost resident engagement.
- Oversee property inspections, delegate maintenance tasks, and escalate major issues.
- Collaborate with the sales team to align leasing strategies and resident satisfaction.
- Supervise the process of conducting tours and finalizing lease signings efficiently.
- Ensure market-ready vacant units meet property standards through regular oversight.
- Uphold safety guidelines to maintain a safe workplace.
- Oversee all purchasing procedures and expense management, ensuring precise financial records.
- Responsible for the accuracy of resident accounts, ensuring legal actions are executed when necessary.
- Assist in the preparation of monthly reports.
- Streamline administrative tasks to enhance support for community operations.
Benefits
- Generous Rent Discount at any one of our properties
- Excellent Base Pay : $63,000 - $70,000 /year
- Renewals commissions – split amongst the team
- $300 Morgan Essentials – paid quarterly
- Employee Referral Program (Earn up to $750 per referral)
- Comprehensive Benefits: Medical, Dental, Vision, Life/AD&D Insurance, and Long/Short-Term Disability
- Retirement Savings: 401(k) with Company Match
- Mileage Reimbursement
- Paid Time Off: Including 10 Holidays per year and sick leave
- Performance Bonus Potential – paid throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
