Community Operations Coordinator

Elme Communities • Alexandria, VA

1d

About The Position

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community. With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey.  If this resonates with you, you might be a great addition to our growing team.  When you join our Leasing and Resident Experience team as a Community Operations Coordinator , you are joining a passionate team of creatives dedicated to nurturing belonging in our apartment communities . This position can lead to other opportunities in our property management career path.

Requirements

• Has a passion for people and community. We welcome everyone!
• Has a college degree or applicable lived experience.
• Has event planning and coordination experience.
• Enjoys a flexible schedule that includes working weekends.
• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
• Digitally proficient in Excel, Word, PPT.
• Is experienced with CRM systems and/or industry specific management software, such as Yardi.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Demonstrates resilience and commitment to deliver and be accountable for results.

Responsibilities

• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Convert leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Contribute to desired occupancy levels by coordinating tours of the community with the leasing team.
• Plan and execute meaningful events and activities that engage residents and foster a sense of community.
• Build brand loyalty and contribute to achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community.
• Generate awareness, interest, and excitement about the community via social media.
• Encourage happy customers to share experiences by writing reviews on social networking sites.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Maintain organized front desk and package rooms logs, and club room and freight elevator reservations.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
• Champion Company values and operations standards.
• Demonstrate your learning agility by owning your path to professional development and advancement.

Benefits

• We are committed to the mental, physical, and financial health and wellness of every Elme team member.
• Every employee is afforded competitive compensation and benefits with equitable access to growth and development!
• We respect the importance of healthy work-life integration.
• Our generous paid time off policy gives you the flexibility to recharge when you need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees