Community Operations Coordinator

Cohere Life•Buckeye, AZ

1d•$24 - $27

About The Position

Cohere’s Community Operations Coordinator will actively support the values, vision and philosophies of the company, while demonstrating a style of support and organization that allows stakeholder and team needs to be met with a high level of satisfaction. Candidate will provide a warm and professional approach while utilizing their experience, skills, and exceptional communication abilities with property owners, partners and clients. The Community Operations Coordinator will manage all the administrative responsibilities associated with the role while providing support for the overall efficiency and effectiveness of the Community Life Team. This position requires a cooperative and positive attitude, and the ability to handle multiple activities with exceptional follow through.

Requirements

One to three years of progressively responsible customer service, administrative and/or operations management experience required
Bachelor’s or Associate’s degree in a related field with transferrable skills and knowledge
Experience in meeting coordination required
Comfortable and confident learning new software platforms, including management and workflow systems such as Vantaca, Workday, or similar tools?
Proficient in database management required
Proficiency in a wide range of software applications including Microsoft Office Suite, with emphasis on Excel, Word, and PowerPoint; familiarity with social media channels (Facebook, Instagram, Twitter)
Provide one’s own transportation for off-site programs, meetings with partners, picking up necessary supplies, etc.; must have a current drivers’ license and an acceptable driving record.
Frequently lift and/or move up to 30 pounds and be on feet for extended periods.

Nice To Haves

Knowledge of community associations, community amenities and community governance a plus with a minimum of 1 year of community association management experience preferred
Experience working with committees, volunteers and similar stakeholder groups
Interest in community association professional development opportunities

Responsibilities

Manage all administrative duties for the support of the Operations Team, including tasks, special projects, events, and mass mailings.
Respond to general inquiries from residents, commercial owners and other stakeholders (written, phone calls and in-person) and forward requests for specific inquiries to the appropriate team member.
Lead efficient deployment of Community Concern Forms including tracking, contractor coordination, follow up with stakeholders and electronic documentation of all relevant communication.
Interpret governing documents and community guidelines to determine compliance and non-compliance issues.
Perform community-wide compliance inspections; prepare and send all necessary correspondence between the Association and property owners on non-compliance matters in accordance with the Governing Documents.
Track and monitor community standards; maintain the integrity of all compliance documentation.
Support the Design Review Process; receive incoming Design Review Applications; communicate with owners and contractors regarding the guidelines and design review process.
Administer records management via property transfer software -- Homewisedocs.com; coordinate and perform the Covenants, Conditions, Compliance Inspections (CCI) for re-sales and complete accompanying documentation.
Respond to inquiries related to the Transfers and Disclosures process; coordinate with the Accounting Team on re-sales, builder sales and all transfer and disclosure documentation.
Support the administrative needs for association board meetings and community member meetings, including operations reporting statistics for board meetings, special presentations and other documents as requested.
Ensure the integrity of all association documents & files; serve as records management coordinator.
Coordinate educational community-wide workshops, events, and outreach programs to grow community knowledge and familiarity with the community vision, guidelines and architectural standards.
Manage operations calendar.
Assist in welcome process of new residents/owners.
Manage community lease tracking and community outreach regarding rental guidelines; maintain integrity and organize leases in electronic files.
Manage relevant Website content for Operations Team events, meetings, and governing document updates.
Attend after hours events and meetings as necessary.
Work collaboratively with broader Cohere team and colleagues to mine best practices and ensure efficiencies of scale.