Community Operations Associate

Teero • Austin, TX

17d • Onsite

About The Position

You’ll work in person from our Austin office as the primary point of contact for our community. As a Community Operations Associate, you are the first impression of Teero. You’ll own the early customer lifecycle, onboarding new hygienists and dental offices, providing world-class support, and ensuring every member of the Teero community feels supported from day one.
This is a high-volume, high-impact role. You’ll be on the front lines, identifying friction in our funnel and working with our Ops and Tech teams to turn those insights into a hyper-scaled growth engine.

Requirements

• 1-4 years of experience where you’ve been in the trenches and know how to handle a fast-paced environment
• Relentless energy: you genuinely enjoy talking to people and have the stamina for high-volume phone and video outreach
• Exceptional empathy: you can de-escalate a situation and turn a frustrated user into a Teero superfan
• Communication mastery: you are clear, concise, and persuasive in speech and writing
• Bias for action: you don’t wait for a manual, you see a problem and you fix it
• High standards: you take pride in providing a gold-standard experience for every user

Nice To Haves

• Experience in hospitality, retail, or customer-facing roles where you learned to read the room
• Previous experience in a high-growth Comm Ops or Customer Success role at a tech startup
• An interest in community building and marketplace dynamics
• Dental industry knowledge

Responsibilities

• Be the first voice hygienists and dental offices hear, guiding them through the onboarding process with high energy and expertise
• Act as the go-to resource for our users, solving problems in real-time and ensuring a seamless experience on the platform
• Identify where customers are getting stuck in the onboarding process and create solutions to get them active faster
• Help us scale by turning one-off support wins into repeatable community playbooks
• Collect front-line insights to help our product team build features that our community actually wants

Benefits

• Direct reporting to our Head of Operations as a core part of our Austin office
• Mentorship in a no-ego startup with direct access to our founders Nate & Christian
• Competitive salary + equity that could translate into life-changing value as we grow
• Unlimited growth potential: Top performers will have clear growth paths across our Operations and Community Operations teams
• Opportunities to visit our tech team and founders in Amsterdam
• The impact of a fast-growing startup

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed